Safety switch on hedge trimmer no longer working.

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Love all Ego products (well those that I own) but my hedge trimmer's "safety" switch no longer works, the trimmer works fine but I'm kind of anal about my stuff working correctly. Ive had it for a while and dont want to deal with HD so is there a known issue with these and a way to fix it on our own (I'm handy :) ). Also its the rear switch piece that has gone out, the one on the front handle bar still works.

Thanks
Photo of Randy

Randy

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Amber F.

Amber F., Official EGO Rep

  • 68,338 Points 50k badge 2x thumb
Official Response
Hi Randy! We'd be more than happy to help resolve this. Please give us a call at 1-855-346-5656. The team is available until 8pm EST today.
Photo of Randy

Randy

  • 80 Points 75 badge 2x thumb
Ok, Im hoping it's just to get me parts vs setting something up with HD

and after 10+ min on hold i left a VM.... how long is their wait time normally?
(Edited)
Photo of Amber F.

Amber F., Official EGO Rep

  • 68,338 Points 50k badge 2x thumb
If there is any way that the team can spare you from having to temporarily lose your trimmer due to repairs, they most definitely will. Also, wait times really vary. It's peak season right now, so they can get a bit lengthy sometimes. However, if you left a voicemail, they'll be returning your call within 24 hours.