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I would have loved to give this new improved mower 5 stars but it is failing in one critical aspect...it is mulching poorly. This is an important feature of the way we care for lawns as mulching provides many positive benefits for a healthier lawn. I can't understand why this mower is not able to mulch as effectively as the previous model. From the first cut on dry grass only cutting off 1/2" - 1" I found the clippings building up on a row on the left side of the mower on the top of the grass. I have re-sharpened the blade to no avail. It seems that the change in the decks underside shape has effected the mulching dynamics.
We have a second SP mower coming this week and I look forward to seeing if it produces the same or better results.
Please let me know if others are having a similar problem or any ideas how this can be corrected.
Now for the good news...this mower looks like it is built to last with it's much heavier duty construction. We look forward to seeing how it stands up to 25-30 hrs/week of operation. The longer lasting battery is great, added height adjustments are nice and the self propelled feature is very helpful. There is no question that this new model is much improved over the last and should provide a longer life of service for our business needs.
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Posted 4 years ago
Blue Angel, Champion
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Hopefully this is an anomaly of some sort!
Keep us up to date with the performance of your first mower as well as how the second mower stacks up. Really dumb question... was the mulching insert installed? I know, I know. I'm just wondering why a strip of grass trimmings would show up along one side of the cutting path?
Either way, thanks for the review! It's comforting to hear the build appears to be up to your commercial standards. Hopefully it lasts well for you and your crew.
Also nice to hear that the mower is available in Canada now! :-)
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I'm in Michigan cutting Kentucky Bluegrass and Perennial Rye and I'm not experiencing this issue with the 21" SP, although I did with the standard 21"...
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SCDC, Champion
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Blue Angel, Champion
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However, it would seem neither Ego mower is limited by the rules:
20"

21"

Perhaps the limit could be an issue for the 21" mower when it speeds up in heavier grass, but I don't think that would hurt its overall performance?
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I am convinced that this drop in RPM is clearly affecting the mulching performance, though. Similar to the OP, I just tried the new 21" (non SP) yesterday after selling my old 20" on Craig's List. I also noticed that it left a bit of a trail of grass clippings to one side of my mower's path. I never experienced this sort of phenomena with the old 20" that spun at 3300 RPM.
Disappointing.
I have the SP 21" on order right now and hope to get it within the next week or so (after which I will return the current 21" - sorry Ego)! ;) I doubt it will perform any different, though.
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Will this be enough to make me return the mower? Ugh... I'm on the fence. I love EGO's products, so it's a tough call. My only resort is picking up the original 20" again, but it pains me to give up the much nicer build quality and SP of the 21".
SCDC, Champion
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The 20" does a better job of cutting my lawn period.
The only reason why I haven't returned the 21" version yet is because I have been really busy over the past week.
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Of course the 20" couldn't quite handle the thickness my lawn, so in certain damp, hot, humid conditions it would overload constantly and add 2 hours to a 30 minute job. As long as the "GOD mode" variable power can keep the blade spinning without that pesky flashing orange light I would put up with almost anything in terms of cut quality.
Since I am not the only one who has reported flawless mulching with the new mower, I wonder if there have been multiple production runs with some minor difference that is affecting the cut quality and performance of just some but not all units.
I have mentioned this about my 20" mower before, but just found the picture below. The blade that shipped on my mower was clearly different than every other Ego blade I purchased in a two-year period.

It wouldn't take much for a production error or even minor variation between two suppliers of the same part to cause the sort of results on the 21" described here.
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Blue Angel, Champion
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I haven't experienced the whole line of clippings being left by the 21" mower, just a real lack of lift or just overall bad cutting performanceI because the cut quality is a bit worse than the 20" on my lawn.
I would love for it to be examined by an expert but I don't see that happening at Home Depot. Luckily, I have a plan B. Some may not.
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Both blades performed well, this is just an observation that sometimes there can be little variations in the same part from the same company, and sometimes those differences could possibly impact performance.
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But this is for the blade motor. I haven't read anything about the onboard computer regulating the walking speed of the mower.
But yes for other people, there are two different motors. The blade motor on this mower is a 1000 watt motor and I don't think that the walking motor is or has been advertised.
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Only the blade motor needs to Rev up...which it does.
Common sense should tell the operator to slow down when they hear the blade Rev up. That's the way to get a better cut.
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As far as the common sense about the operators slowing down, the OP in this thread is saying that the self propelled design doesn't go slow enough to allow a person to adjust it slower. You're right that would be common sense. And that's what I always do when my mower can't handle thick grass. But I haven't experienced that on this mower yet. And I hope that continues.
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Have you seen this review from WorkshopAddict. A recent review... Apparently on mulching of the 21" Self-Propelled Lawn Mower by Ego.
Maybe there is a difference between your mower and theirs or a difference in the grass? I was trying to see grass being left behind in the video.
https://youtu.be/7nuQ4sWhcyM
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The 20" does a much better job even though it tends to leave individual standing blades all over the place.
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Since I was short on time and wasn't taking much height off I cranked the SP speed up to about 75%. No uncut blades, but when I looked back I could see clusters of poorly mulched grass grouped around every other stripe.
I've never seen this at my usual 50% SP speed, so at least for me it seems that it only happens over around 3mph. Keep it down to 2.5mph and it should be fine.
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I finally got my 21" SP. unlike the standard 21", I didn't get any unmulched lines with the SP. I was cutting a fairly thick spring Michigan lawn at about 50% speed.
I'm very happy with the SP's performance so far!!!
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These reports may help EGO dealing with Q&A performance.
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SCDC, Champion
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I think the lower blade RPMs on the 21"is probably the cause of this unfortunate problem. Also note that the mower blade is always kept sharpened and the mulching plug is inserted properly.
It would be nice if someone at EGO would respond to my ongoing concerns about the mulching problems but they have been silent. Is a fix possible? How about that other blade that is available in Europe? If that allows the grass blades to be lifted more effectively to be re-cut that might be the solution to the mulching problem.
Other than the mulching deficiency; this mower has lots of improvements over the 20" model that make it superior.
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To be clear, the non-SP version of the 21" that I temporarily used twice was leaving the dreaded blades in a trail, as you describe. But my SP version is not, and that's at about 50% SP speed. I'll be cutting again today or tomorrow though with a lawn that has grown about 5-6 days, so I'll report my results then as well.
I'm starting to wonder if there are defective models or if it truly is just the sort of grass we're cutting.
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The only defects I can image would affect mulching quality and dispersion are the blade (shape/balance/sharpness), deck (shape/finish), or motor.
SCDC, Champion
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I'm in Michigan cutting mostly Kentucky Bluegrass and Perennial Ryegrass.
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Blue Angel, Champion
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SCDC, Champion
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South Carolina, Centipede and Bermuda mix. Back yard is weeks and other green things I don't care about. Completely shaded by trees. I only care about the front lawn at this point.
SCDC, Champion
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I haven't measured, but the cutting heights all seem higher than the stated height:

SCDC, Champion
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I guess the question is, why the hit on mulching performance. It really may be just the blade.
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Has a good /interesting idea. We all know Ego has running changes to some of their products like for example the chainsaws.
Same model number but a different design. The 14 inch Ego saw can have two different motors or power heads that you can only verify through the design of the handle and possibly the presence or lack of presence of the bar length printed on the bar.
But the saws are different saws with the same model number. The later in this case is the better saw with a power head identical to the 16" and able to determine the capacity of the battery and ramp up the power of the motor.
»»»» ~~>> Maybe you have a different 21 inch mower than others? Ego hasn't said that I know of. <<<~~««««
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»»»» ~~>> Maybe you have a different 21 inch mower than others? With the same model number? Ego has done that with the old and new 14" chainsaw with very different power heads. . <<<~~««««
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Unless EGO/Jennifer wants to chime-in "officially" at any time...
Blue Angel, Champion
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The 21" mowers are brand new products introduced just this year. A running change in spec isn't impossible, I'm just saying it's not likely.
Blue Angel, Champion
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And that same mower that works well for him is giving Steve Valdez troubles...
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But like you said what is not likely is possible. Didn't David have two blades for the same mower but were different? I don't know if it was for the 20" or a 21"
Sometimes as I've experienced in the automotive industry and computing ( driveability technician and systems engineer) ... Is that sometimes the same model will have various vendors for the same parts. It has to do with availability and other timing and price issues.
Someday the cause of what's going on here, will come to light.
That's about all I have on the subject.
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Thank you so much for posting your experiences.
I was about to pull the trigger on buying the 21" s-p this weekend, and you have me reconsidering. I am especially concerned by the lack of response you have received. Please post if you have heard from EGO privately.
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I called it a day. Me and the 21" sp version are history. I am now using my old 20" version . It does a much better job of cutting. Even with that mower, the lift is still a problem. Ego has a possible solution but are not selling the high lift blade in the US.
I'm going to let them do what they do but as of now, there are no more Ego products in my future.
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So, where is it sold?
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The thread ended up being closed. They are being sold in Europe.
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For myself, I would have a hard time if let's say I needed a chainsaw. My choices would then be to buy gas, buy into another brands electric collection of tools... which is not very helpful if you consider a great deal of benefit from owning more than one from one company to realize the following benefits...
1. One forum and ecosystem
2. One charger instead of having multiple chargers
3. One set of batteries instead of two
I know in the past I've purchased many products from companies that have a product I don't like. I don't like all Ford's yet I've purchased Ford. Nissan, Chevy, Mazda, Samsung, Apple, Epson, HP and the list goes on.
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Based on the date of that post and the fact that we haven't heard any official announcements yet, it seems like they encountered some obstacles in releasing them here. Which would definitely explain why they are reluctant to make any promises right now.
I am willing to bet that the high lift blade is coming, just maybe not in time for this season.
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4. And what if the best electric chainsaw on the market was Ego? Would I buy an inferior product from another company?
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I stand by that EGO's mowers are still the best in the industry, as far as cordless mowers are concerned. But only your first-hand experience will confirm that it's right for you.
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Because I liked their products so much, I bought the 15" string trimmer. That didn't turn out so well as the 21" mower didn't.
I tend to speak out when I have bought into a system as I did with Ego and then find out that they are holding out on equipment...especially one I could really use like the high lift mower blade.
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I don't need a chainsaw but if I did, I would not buy an Ego one at this time. That by no means says that I will not in the future if I get the feeling that the company wants more than what good ideas they can get from this forum.
Remember, this is just the action that I would take. I can't speak for others.
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* shrugs *
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Hey maybe the grass is heavier in Europe?
I can't imagine any regulation preventing them from making it available in the USA/Canada... other regions.
At least make it available online if the stores don't want to provide more space. All the red tape, whatever it is, can be avoided if they make it available online at least.
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SCDC, Champion
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SCDC, Champion
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The blade should have come with the mower seeing as they are much more expensive than comparable gas models.
The blade exists for one reason....the Ego mowers don't have enough lift which is something that should gave addressed on the drawing board years ago. We being early adopters had to learn of the problem after spending $500 or more.
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SCDC, Champion
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And Rob, Love will keep us together man. It's the EGO way. We'll work through this mulching thing.
I'm going to take my blade to Lowes and look at some high lift generic blades. I'm betting once we get a different blade on there, the sun will be bright again.
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SCDC, Champion
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Rob, that is exactly what I'm scared of. I'll be wearing a bullet proof vest, and bomb squad outfit when I fire up the mower with a generic blade on it.
If you see the Northern lights coming from South Carolina, you know what happened.
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Jennifer VandeWater, Community Manager
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First, we are looking into bringing the accessories that are Europe-only to North America. Your views and desires have been heard loud and clear. We closed the topic because we don't have an update, for now, and it's not really productive to just say "we want it" 100 times. We know you want it. :) It's not as simple as just shipping a box over and handing them out. We hope you can understand that setting up anything in North America takes time (regardless of our retailer of choice).
Second, we're sorry to see some of the mulching challenges you are experiencing Steve. Our 21" mower has been reviewed by quite a few third parties (Consumer Reports, Pro Tool Reviews, etc.) and we know you all look at their reviews. This mulching challenge is certainly news to us. We're keeping a close eye on this but for now, no changes are being made. There haven't been any running changes to the mower either so there's not a next generation of this mower vs a 21" mower that came out a few months ago.
Steve, we're going to contact you offline to try and figure out if there is anything else we can do to help ease your issues.
SCDC, Champion
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Can't wait to see what you all bring to the USA. I think we all owe a great deal to you for bringing our gripes to the people at your company. The best part is that you all continue to listen.
As I've stated in the past. Just about every change I see with updated revisions of a tool, I can track to posts in the forum.
Well done.
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Noticed a bit of a tone from you there. Haha. It just seems that we voice our concerns about products, then you come in and say they will be taken into consideration, then nothing happens.
I don't think you're part of the group who makes these type decisions but know that you being a community manager makes you Ego to us.
Why isn't it as simple as obtaining some of the blades from Europe? Did the mowers have to have different specs for Europe that it didn't for the US. I don't know exactly how your business works but at the end of the day and no matter where it is, grass is grass.
We can grow just about every plant found anywhere in the world here in the US so I am pretty sure we have grasses here somewhere that match what they have and the mowers wouldn't necessarily need to be different especially at blade level.
Another thing I forgot to address are the reviews from those companies. One of our forum members actually documented 2 different blades for the 20" mower. Isn't it possible that one version of the mower was reviewed but by the time some owners got their mowers, they received a different version somehow?
Thank You
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Please do so we can see this happening.
That never happened to me personally so there has to be some variables involved. My problem is that the mower lays my grass down.
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Blue Angel, Champion
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Blue Angel, Champion
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Blue Angel, Champion
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I look forward to hearing about possible solutions. I recall when the 20" mower first came out I was able to get extra blades directly from EGO as parts...this is how you should expedite the availability of a new mulching blade if possible.
BTW...the new 21" blades are improved quality too...they stay sharper longer.
I see the request for pictures...no problem. I could have been obsessed and flooded the site with 100's of pictures by now to clearly make my point. I will get on it. Hopefully today if the rain showers let up.
SCDC, Champion
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Pretty accurate description Steve, I'm seeing mostly a mix of cut and lightly mulched grass. I'm pretty sure a slightly higher lift blade design will take care of this. Maybe even a slightly larger blade? I notice a tad more clearance between the housing and the blade than the 20".
Not that the cut it provides is bad, by any means! Here is how a good mulching blade performs. This blade doesn't have much of a curve to provide lift. I'm guessing we'll see a blade offered soon.

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I asked of it were possible they got a different version than homeowners got. As I've said, I never saw the line of clippings that many have but the cut quality just isn't as good as the 20".
Thing is though, my neighbor has a $200 beat up Sears mower that has better cut quality than my $500 Ego mower. In what wotld should that be the case?
Again, I think it comes down to the mower properly lift the grass and holding it in the deck so it's cut several times.
SCDC, Champion
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Rob,
This is tough for me, but I'm giving EGO the benefit of the doubt. There are a ton of variables when cutting a lawn. I'm sure your neighbors grass is different than yours. Lawns always look better from across the road.
I can't wait to see what a different blade does. A higher lift blade might serve two purposes. The mower will sense a bit more resistance and might kick up the RPM's a little, I don't know. While it will shorten the battery life, it should in theory provide one hell of a cut!
I wouldn't be so harsh on EGO at this point. Maybe it is just a few of us having some issues. Whatever it is, it'll get resolved. Believe me, they know about it and are not sitting idle.
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Could you help me understand -before I buy- if I could order a high lift blade and have it shipped from Europe until such time as a retailer or warehouse space could be found?
Jennifer VandeWater, Community Manager
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BTW...I paid just over $1000 cdn for the SP mower to have shipped (included $60 shipping costs...no free shipping here) from HD Canada to my home. That's a lot of $$ for a non-mulching mower eh!
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SCDC, Champion
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Than the 21" SP? Yeah, sounds about right. The 20" is one great mower! When Rob says you can "throw the thing around", you really can. It's so light.
But the weight difference is because of the motor size and SP.
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The 7.5Ah battery that comes with the 21" SP mower is also slightly heavier that the 4.0Ah battery that was included with the original 20" mower, but only by about 1.5 lbs. I didn't include batteries in the weights I quoted since the 20" mower is now also available with the 5.0Ah or 7.5Ah battery.
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Blue Angel, Champion
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I also find it does a poor job mulching leaves, which isn't something to look forward to in the fall. I hope a high lift blade is available by then or sooner.
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When I did, I got the row of clippings from the left side of the mower. Mind you, I am using the 20" mower now. If you put your fingers in them to pick them up, they fall apart back into the lawn.
Problem is that if they are left, they will turn brown on top of your lawn.
Blue Angel, Champion
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Your primary cutting pass (first pass over un-cut grass) is never while pulling the mower, you are usually (always?) pushing the mower. Or in the case of the SP, following the propelled mower.
Blue Angel, Champion
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Blue Angel, Champion
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I gather from your response, as well as the fact you have added two SP mowers to your fleet, that the majority of your mowing is done going forward. You are likely cutting much larger areas than my postage stamp sized lawn, too. :-)
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Perhaps this is a broader issue than just with Ego.
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Blue Angel, Champion
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I'd sure cut moving forward wherever possible!
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Thanks David.
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Here is an area I failed to mow over again on this past Monday. The clippings have turned brown.
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I used my 21 SP for the first time in mulch mode. I would say my grass is fairly average in thickness compared to all my neighbors on my street. I found no problem with the mulching.
The details...
I did look at the grass clippings after mode and saw very small bits with a mixture of longer blades. I suppose in some areas the small bits would probably fall through and the longer blades might sit on top. But the longer blades were only about a half inch long. My boys were cutting about one-and-a-half to two inches of grass off the top.
So...
I'm in the Sacramento Valley of California and I wish I could tell you what kind of grass I had ( but the blades of grass are definitely NOT wide). So West Coast Valley in California, and average thickness lawn of unknown type.)
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I replaced an old HONDA gas, quadra cut HRX217, that did two things better. 1 created very fine clippings, small, and had superior lift. We have straw, small twigs, and fine wood mulch that get into the grass. The old mower would lift these up and mulch or bag them. NOTE: the HONDA would also leave a line behind, especially when taller and wet.
The Ego will not lift any of these off the grass, this is a little annoying. However, it performed well enough, I like the feel, quietness, and no more gas, so I plan to stick with it. It is a very nice machine, well built. It would be great if a better mulching blade could be designed that provided more lift.....
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Anyhow, when it comes to Fall don't depend on the mower to actually pick up any serious amount of leaves. It will leave half of what's there if not more.
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I have a lot invested in the EGO brand...3x 20" Mowers (2 now in poor shape from wear & tear),
2x 21" SP Mowers, 2 old blowers, 2 new blowers (great improvement), 1 - 15" line trimmer (not using-not as good as our Core Outdoor Power trimmer- except they seem to be out of business...so let's say it's a back up or will be returned) & 1 new hedge trimmer (like very much after first day of use). We also have a lot of batteries... 4x 4ah, 5x 2a/h, 2x 2.5a/h & 2x 7.5 ah.
What to do?
Blue Angel, Champion
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https://youtu.be/8jPgrPtGH7o
In repeated use the Echo batteries take forever to charge as they simply don't manage heat. And while this is only just my personal suspicion, I question the long term durability of a design that operates the batteries constantly at high temperatures.
Food for thought... I have the 20" mower so I'm of little use. :-)
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I purchased the Ego 15" trimmer not long after it came out and had to return it because it didn't work for me and picked up the Worx 56v trimmer...had great manners and all the power I needed.
I also picked up the Ego 21"sp mower as well....as you can see, it doesn't mulch well. Not even as well as the 20" Ego that I am currently using. I had not given Echo a second though but maybe it's worth looking into.
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Jennifer VandeWater, Community Manager
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On a side note, I also received the 530CFM blower + free battery yesterday. It is awesome!! It is so much better than the 40v Ryobi blower. There is really no comparison between the 2 as far as I'm concerned. Love the speed control personally, much better than variable speed trigger to me. Turbo mode is a beast!
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Power+ Lawn Mower
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Steve Valdes
I ordered this unit online and picked up this mower in Bellingham Wa. and the next day I was able to order one online in Canada for home delivery. It's been 17 days but it's suppose to arrive here today. So I will be able to provide an update at the end of the week about the performance of #2.
Here's hoping for better mulching :-)
Kid Rock
Since the mower has enough vacuum to cleanly toss all the debris to the back of the bag (for me).
And with the plug there is no airflow and vacuum (blade and deck design to toss clippings up and drop them down evenly when small enough) ... The problem might be resolved in two ways (assuming your mower is functioning as designed).
1st is to walk slower or not as fast. Gives time for the clippings to get cut up and fall normally... without the overloading.
2nd is for Ego to release a redesigned blade with a curve that will keep throwing the grass up more aggressively so it gets cut into finer pieces and fall normally.
PS: I have a Lawn-Boy with a Honda engine that didn't mulch well with thick grass (I had to rake afterwards in those cases). My other solution was to mow more often or walk slower. This mower even had protrusions attached to the bottom of the deck to supposedly toss the clippings back down to the blade to get re-cut to smaller pieces.
So I think mulching is not always an option even with gas mowers designed for it.
PS, PS : Ego push and Self-Propelled models topped Consumer Reports ratings against all others. And rated better than average for mulching.
Kid Rock
Redesign the mulching plug.. Maybe the plug is throwing the grass back down against the blade too aggressively at it's location (or shortly after its location.
A plug that doesn't toss the cuttings so aggressively downward would allow them to fall down more or less on their own (and more evenly)?
(still assuming there are no other complications with your mower l
SCDC, Champion
I remember seeing one mower with a gap in the front that allowed for "re-mulching" by letting the blades fall in front of the blade for a second cutting.
I'm not thrilled with the mulching performance, but it isn't bad! On dry grass, it's quite good.
Blue Angel, Champion
It's the side discharge chute that's not included in the box. That is available free of charge if you request it when registering your new mower.
Kid Rock
Blue Angel, Champion
Steve Valdes
Thanks for your input.
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