replacement/repair parts

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  • Updated 4 years ago
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In search of repair/replacement parts for Ego cordless power equipment. I have a need for some Ego parts for a custom project I am working on. My custom recumbent trike is complete to the point I can pedal ALL over the neighborhood stopping at every other house to explain exactly what it is that I am riding. The straight riding is great but the stopping and starting is beginning to take its toll on my weary old bones. I have decided that what I need is some help with the pedaling. Enter Ego cordless products. I have done the research and found the Ego 56v power system is ahead of the pack by a long way. Especially with the announcement of the new higher capacity batteries. I know, I know! There are any number of purpose built parts out there available specifically for the "e bike" world. But I am more of a builder/innovator and want to build something like no one else has. Be it better OR worse. Having said all that. Where can I find the motor specifications for all the different tools? Mower, blower, hedge trimmer, chain saw and etc. THEN! And here's the big one! Where can I BUY said motor? I see several Ego tools on EBay and Craig's list but without access to repair parts I feel very uncomfortable buying used. If I could find the specifications on the various motors I might even consider buying a new tool. But as soon as I remove the motor from the housing it becomes worthless warranty wise. See my dilema? Information on the product and access to parts is essential to my plans. How does somebody get service, or buy needed parts, on an out of warranty tool?
Can ANYBODY help me?
Thanks,
Bill the "buellfooll@msn.com"
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Willard Goldsmith

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Posted 4 years ago

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Denise C

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Official Response
Hi Willard, thank you for your post and we are sorry for the delay in chiming in here, but we were closed for the Holiday weekend. The replacement parts you see in your manual are available for purchase with our Customer Service Team. Any part that is not in the manual is considered a service center only part, and unfortunately is not available for purchase at this time. Should you need parts that are not listed in the manual, please give us a call and we will refer you to your nearest service center. If you needed parts after the warranty period is up we can still send you to a service center for any parts you wanted to purchase. Once your warranty period has expired, you will still have access to parts and service.  The only difference is that you would be responsible for any costs associated with that.  During your warranty period, you are NOT responsible for any costs in terms of labor or parts.  We hope this helps answer your question.