Refurbished snow blowers?

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Merged

This conversation has been merged. Please reference the main conversation: Battery Trade-In / Refurbished Sales

I originally purchased the snow blower at home depot with the two 5.0 batteries. Came in a nice colored box like the mower, everything packaged super neatly. Returned it after finding out the 7.5 came out. Picked up in store, brown box kind of beat up. Batteries came separate of course so i assumed it wasn't in a nice box since it doesn't sit on a shelf. Opened it at home to realize the plastic on the right side handle where the cables go through was broken off. Some minor scratches here and there as well, just didn't seem as new as the 5.0 I originally picked up. It turns on fine and I put some glue to keep the plastic in place as returning it and reordering it is more hassle than it's worth. Is this normal or is it possible I ended up with a refurb snow blower? Just wondering what other peoples experience with the 7.5 snow blower has been. Thanks!
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Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
We do not sell refurbished tools. The 7.5Ah batteries ship separately from all snow blower kits. We've tried to highlight this fact in 3 different places on homedepot.com to be more clear. Please note that the batteries should arrive within 1-2 business days of your snow blower. The brown box is not a sign that the tool has been refurbished. It's just an extra box to protect the packaging.