Red, Yellow, Green, Red - no charge

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
My 56V battery won't charge.  When I insert the battery into the charger the battery cycles red, yellow, green,  then back to red for a while longer then turns off.  The charger has a green light indicator.  The fan does not kick on.  I'm within the 5-year warranty period but I don't know if the battery needs replacement or the charger?  Please help.   Battery Serial No: U140607732  Charger Serial No: U140605811
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Robert Boyanovsky

  • 70 Points

Posted 2 weeks ago

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szwoopp, Champion

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Official Response
Your best option is to call customer service.  Call them first thing when they open if you can.
They will diagnose the problem and get you a replacement if needed.
And FYI - Tools = 5 year warranty    Batteries and charges = 3 year warranty

1-855-EGO-5656 (1-855-346-5656)
from 8:30AM - 8:00PM EST (Monday - Friday)
& 10:00AM - 6:00PM EST (Saturday & Sunday).