Red light on, HD service to take 4-6 weeks

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  • Updated 3 years ago
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Archived and Closed

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Talked to EGO support and they think the main circuit board is bad.  My only option is to take it to HD service and the two local HDs I contacted say that they will have to send the mower out and it will take 4-6 weeks to get repaired.  I truly like the mower but not being able to get it serviced in a timely manner is a deal breaker due to the inconvenience and extra cost to keep the lawn mowed for such a relatively long time.  I understand that parts fail, but I can't see any reason to stay loyal to the product line if I can't get a tool fixed in a reasonable amount of time.  
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Mark Pennington

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Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
All, we appreciate you chiming in here and know that we do take these complaints seriously.  We do not have plans, at this time, to make service-level parts available to the public (this includes motors, circuit boards, etc.).  We partnered with The Home Depot for repair thinking that it would be the most convenient for most people as they have more conveniently placed locations than any service centers we considered in the past.  We are escalating these issues and we're sorry for all of the hassle that any of you are going through.  If we make a change to our service program, we'll be sure to update everyone.