Hi John Paul! We are sorry to hear that you are having issues with your mower battery. We'd like to speak with you over the phone so we can do additional required troubleshooting while you are in front of your EGO products. I do not see that you included your phone number when registering your mower kit. Please give our customer support center a call at your convenience, at (855) 346-5656; we are open until 8pm ET today and throughout the week. Or, if you would prefer to send us an email to firstname.lastname@example.org with your phone number, one of our EGO specialists will call you back at a time convenient for you. We look froward to helping you with this matter.