Received random registration in my email today for battery I have not purchased!

  • 2
  • Question
  • Updated 3 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Today, I got an email showing a registration of a battery, all in my name...however, I have not purchased any ego product recently and have already registered those I have in the past.  Why am I getting this?  I am a little concerned about your site security/privacy or something...not sure why someone would register a product in my name to may account.  If that is not what happened, then there is something screwed up about your system.  I am stuck on "forever hold" on the customer service phone number...still, right now as I type this.  There does not seem to be any other option to contact customer service...no chat, no email, no reply to that email.  Please advise ASAP!
Jeff
Photo of jeff

jeff

  • 214 Points 100 badge 2x thumb
  • discouraged

Posted 3 months ago

  • 2
Photo of Amber F.

Amber F., Official EGO Rep

  • 67,366 Points 50k badge 2x thumb
Official Response
Szwoopp is correct again: we are actively working to resolve this issue. Our apologies for the inconvenience!