the first time I had to replace the line it worked flawlessly. Second the line ran out, I try to reload, and when I press the load button nothing happens. I made sure it has full battery. Very disappointing! Is this under warranty? Only a few months old. Please help.
Your trimmer has a 5 year warranty, so yes it is still under warranty. Hopefully you registered it on the EGO site and uploaded the receipt as proof of purchase. It's not a deal breaker if you didn't but makes things easier to start the warranty process. Give EGO CS a call. Call early in the day to avoid hold times. They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
Note that if your trimmer is less than 90 days old, or 1 year if you used a Home Depot credit card, you can return it to HD for refund or exchange. Otherwise just give EGO CS a call and they will get the warranty process started.