Questioning the Customer service.....

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  • Updated 3 years ago
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I have repeatedly tried to register my trimmer, I go through each step, download the receipt put the information in and it all looks good but then the app doesn't show me with a registered productl. Also, I called customer support, it said to leave a message forwarded me to a mailbox that was full then put me in a loop for 20 minutes before I gave up...
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J JeremyT

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Posted 3 years ago

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3 years ago
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Andrew

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Agreed - this customer service issue has been pretty frustrating!  There's no way to get through - the hold is interminable, and it mentions leaving a message for a call back, but that mail box is full!  Not sure how to get through...
3 years ago
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John Rapp

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The registration software is actually registration prevention software. It could not be designed any worse. I'd suggest signing up for a service call back and having the rep put you in the system It's the only way I got it to work.
3 years ago
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Amber F., Official EGO Rep

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Official Response
Jeremy, we’re sorry for the delay! If you leave customer service a voicemail, they will get back to you promptly. We are working to clear the voicemail inbox quickly and avoid a full mailbox in the future. As for our online registration system, try clearing your cache and refreshing, then give it another shot (and let us know what happens).
(Edited)
2017-04-24T22:19:36+00:00
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J JeremyT

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Still not there.
2017-04-25T12:18:27+00:00
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Andrew

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I was unable to leave a voicemail on a few occasions because the mailbox is full.  I created a "case" online - do those get reviewed and responded to?
2017-04-25T12:28:57+00:00
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Eric

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Submitted mine last night and they did it overnight, so yes.
2017-05-05T21:10:03+00:00
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J JeremyT

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We are all good.  Got it registered, whatever the bug was is repaired now and the Customer Service phone mail box was not all full!  Thank you all so much!
3 years ago
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Randy

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I just tried to register my trimmer and everything seams to have worked uploaded picture of receipt and when done it says it went through ,but when I check my account it is not there.
2017-04-24T20:41:35+00:00
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Jennifer VandeWater, Community Manager

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Randy, which model number were you trying to register? It looks like we might have a bug in our string trimmer registration but not the other products. Please let us know which models you are experiencing issues with so we can research and remedy this.
(Edited)
2017-04-25T00:05:38+00:00
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Randy

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St1502sf I have tried it twice both times it says that it worked but it is not showing in my account
3 years ago
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J JeremyT

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Mine still isn't working.  

I purchased the 15" trimmer the 1502...  What do I need to do now?
3 years ago
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Eric

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Had the same issue, where if you upload / complete seemingly successfully, it doesn't show up for some reason when you view the warranty list.  I just opened a ticket with the same info (and attached the receipt) and they did it for me.
(Edited)
3 years ago
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Jennifer VandeWater, Community Manager

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Official Response
Thanks for letting us know about the registration issue. We are working to fix this ASAP on our website. In the meantime, registrations can be completed over the phone by calling us at 1-855-346-5656. (This seems to only be affecting certain String Trimmers and not all products. Please let us know if you encounter issues with other products.)
(Edited)
3 years ago
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(a)Typical Engineer

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A) If you cannot get to a CSR or the voicemail is FULL, here is an alternative to waiting for a call back; once you have created an account, you can also create a case via the website.

  1. Go to this link (also Contact Us at the top of the page): https://egopowerplus.com/pages/contact-us
  2. On the Subject, select "Warranty Registraiton"
  3. Upload you receipt via the "Attach File"
  4. In the message details, add you model number and serial number for the tools/batteries/charges
  5. Submit you case
B) I was able to register the $99 blower deal (from 4/9), Windows 10, Firefox browser.
(Edited)
3 years ago
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Jennifer VandeWater, Community Manager

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Official Response
Hi everyone, we have identified the bug and fixed it. You should now be able to register all string trimmers without issue. If you experience other issues with other products, please let us know.
3 years ago
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Randy

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Thanks Jennifer. Just did mine and it works now!!

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