Product good, support frustrating

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  • Problem
  • Updated 6 months ago
  • Solved
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Trying to get replacement spring for ST1500 trimmer.  Called several times, on hold a long time, leave a message.  I did get a call back but could not answer the phone so the rep left me a nice message...  But now I have to start all over!  
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George Blue

  • 72 Points

Posted 6 months ago

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Blue Angel, Champion

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Official Response
George, you're not the first to report long hold times. Try calling early morning to avoid long wait times, that usually works.