Problem with tires on lawn mower

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  • Problem
  • Updated 3 years ago
  • Solved
First of all, I love your products as we have the blower, edger and lawn mower along with getting the facilities at my club on board.  Now the only downer as the front left tire has lost it's tread and the back left wheel broke off.  What's the warranty policy for replacement of these?  I believe we've had the mower around 2 years.
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Mark Roberts

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Posted 3 years ago

  • 2
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Oleg Obukhov

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You have 5-year limited warranty so your best  bet would be calling their CS and asking them. If wheels are not covered under the policy (their wheels don't have tires - it's just plastic) - they'll send you a replacement and their prices are affordable. Also, my personal experience with CS has been great - their reps are responsive and helpful; their shipping is fast.

I know I sound like EGO employee now but I am not. I simply had a really great experience with their CS. For the first time in many years I called the CS and got someone in the US who helped me within 10 minutes.
(Edited)
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Mark Roberts

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Thanks for the reply.  It's weird because the black part on the front left stripped off but the back left actually sheared off so I'm having to jam the wheel through the broken area just to use the lawn mower currently.  I'll follow up on Monday so thanks!
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Jennifer VandeWater, Community Manager

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Mark, as Oleg said, just give our customer service team a call at 1-855-346-5656 and we'll get you taken care of under the warranty for those tires. I can confirm that this a very rare issue that shouldn't crop up again.