Power outage

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

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The battery on my cordless blower is defective - red blinking lights on charger.

Customer service is non existent - have called twice and left a message twice - no answer - no call back

Very disappointed as Home Depot will not replace and now I have been abandoned by  the manufacturer

Very disappointing since this is the most expensive blower on the market

Not sure why service is so bad but it certainly is

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Terry

  • 70 Points
  • mad, abandoned, ignored and cheated

Posted 4 years ago

  • 1
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Blue Angel, Champion

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Official Response
Send them an email:

support@egopowerplus.com

They will get back to you as soon as they can!
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Ken, Champion

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I'd be curious to know when you first tried to contact EGO about the defective battery before deciding you've been "abandoned" and "cheated." Everyone here who has had to make a warranty claim has been taken care of.
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Tim1951

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I couldn't agree more Ken. From what I have seen, customer service has been outstanding.
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TK

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Really! Why do I get the impression that this person does not have any EGO products. Perhaps this is from a competitor, and it has happened before so why not again....
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Tim1951

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I think we get a lot of that......
(Edited)
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SCDC, Champion

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It's a dog eat dog world in retail.  Sometimes it's best to leave these threads to the company to respond.  You never know.  Some people get very ill if they perceive being ignored, or some fall into the iWant it now crowd.  Hard to judge.  Everyone is different.
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Jeremy

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My experience with EGO customer service was nothing short of fantastic. The switch on my blower abruptly stopped  working  on low speed. I rely on low speed for precision cleaning in tight spots where turbo would blast out mulch and other items that i do not want to disturb. One call to customer service and I had a replacement in a matter of days at no (zero) cost to me. I couldn't be happier with customer service. Call them. I think you'll be surprised.

Good Luck.

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