Power Handle on Mower Sticks

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I have a new 21" self propelled mower.  Sometimes, the drive handle sticks to the sheathing and I find myself getting yanked until I am able to "unstick" it.  Anyone else having this problem?  If so, are there suggestions for solving it?
Photo of Richard

Richard

  • 812 Points 500 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,948 Points 50k badge 2x thumb
Official Response
Richard, yes, we are reading these.  We were waiting to see if this happened again and we just saw that it did.  Did you try to see if the residue could be removed with Goof Off?  This is the first we have seen of this type of complaint and wonder if it's just your unit specifically that has a defect with that handle.  If you are within 90 days, Home Depot will exchange this unit for you.  Our customer service team could also replace this for you under the warranty.  We're definitely keeping an eye on this sort of complaint.