Please offer latest tools on Amazon

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  • Updated 2 years ago
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It is very disappointing I am forced to order EGO tools through the Home Depot website. Having Home Depot as an exclusive when they don't even stock it in my local store is dumb.

I don't want to order through Home Depot. The only advantage it would be to have it at Home Depot would be if I could go buy it from the store today, but they don't even stock it there. How stupid is it for EGO to have an exclusive contract with Home Depot that doesn't even provide assurance that their latest products will get shelf space?!

I trust Amazon and Amazon has superior delivery and customer service. I want to order product from Amazon. Many people are an Amazon Prime member with free delivery. I also get great benefit through my Amazon Rewards card. Home Depot's only possible advantage is its brick and mortar stores which are irrelevant since they don't even stock the power head and attachments I was looking for.

EGO you should really reconsider your distribution model, because it is hassle for customers. Why give Home Depot an exclusive contract when they don't even stock those latest products in the store? 
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Alan McCormick

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Posted 2 years ago

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Ken, Champion

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Official Response
I agree it's frustrating, but Home Depot does have a few pluses, even for things that aren't carried in-store.

The best, I think, is that you have 90 days to return a tool, no questions asked, if you have a problem or just don't like it. That return period is extended to one year if you bought the tool with a Home Depot credit card.

Shipping to home is free, or you can opt for in-store pickup if that isn't convenient (such as not wanting to have a shipment sitting on your porch all day if you're not home to receive it). And even if the tool isn't available in the store, you can return it to the store if there is a problem, whereas with Amazon you would have to box it up again and ship it back.

I believe Ego products become available at Amazon and other dealers after a year.