Only the rear wheels adjust up and down with the height adjustment. The front axel just kinda of flops to the lowest setting.

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  • Updated 3 years ago
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Have been using it for a couple months, while mowing this time the front went down the the ground and now the height adjustment only raises and lowers the back wheels.  Looking at the bottom I don't see how the axel gets adjusted any higher unless it is done internally.
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cognos

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Posted 3 years ago

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joe

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Mine "flopped" earlier this year. There is a long lever that attaches to a small rod inside the left rear wheel. The cotter pin and washer came off, so moving the HT adjust handle did nothing. I had to get washer and cotter pin from hardware store to fix. Customer support wanted to charge me $5 for 45 cents of hardware, which should have been covered by warranty. Anyway, probably the same setup up front.
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joe

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Oops. You must pry off hub cap and remove wheel to access this hardware. Sorry, forgot to mention that.
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Blue Angel, Champion

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Great info, Joe. Do you have any pictures of the repair?
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joe

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Yes
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joe

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Blue Angel, Champion

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Thanks!
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Dong Ho

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I have the same thing happened to my mower, it's not on the wheel but the whole axel, it made both wheel flopped, I noticed inside that the bar inside has an area where it should be held in by something but it's not leaving the axel to flop, I can't get to it unless I take the whole mower apart from the bottom.

If anyone has disassembly instructions if you would kindly share.
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joe

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See below.
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joe

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Dong Ho, see above. A short spindle goes thru the long adjustment lever. If you remove the left rear wheel(hub cap, then hex nut), you will see the groove in the spindle where the cotter pin goes. The long lever has a bit of spring to it, pushing out toward the wheel. Push it in to accommodate the cotter pin placement. Replace the wheel.
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cognos

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Thanks for the pictures.  I may be wrong but that looks like it would fix the back wheels not adjusting.

My issue is that the back wheel adjust but the front axel does not.

There must be something internal that connects the height adjustment so the back and front move together..

If I bring it in, they will ship it off for repairs but it would take 6-8 weeks...argh!!  I may bite the bullet and take it apart and see what I can find unless someone know what's up.
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Blue Angel, Champion

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If you take the wheel off and take some pictures and post them here I'm sure someone will be able to offer you some better advice... could save you 6-8 weeks. ;-)
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Dong Ho

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On my neighbors ego we couldn't take the axel off after we removed the two screws for the front wheels
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joe

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Send it back to EGO's R&D Dept for analysis, so they can improve the design. This seems to be a real bugaboo with this model.
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Blue Angel, Champion

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Dong Ho, looks like it came apart inside... unless you feel like disassembling the mower deck you'll be sending it in for warranty work.

If it's less than 90 days since purchase you can always exchange it for a new one at HD.
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Dong Ho

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Thanks, I tried to get to it but it was all connected and seems like I'll have to disassemble the whole unit from the bottom, I'll probably take it to HD
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Jacob

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Sadly you do. Lots of screws. The pin came out. But doable. On the 20" mower there are screws under screws. Lol. Lots of screws.
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cognos

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Here is a schematic I obtained.  It may be of use to someone.  I just used duct tape to get the front axle to stay put so I could get the rest of the lawn mowed for now, but will send it in after mowing season.
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Jeff L

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Where did you get it?
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cognos

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I am very disappointed with the quality of this $600 mower.

The thing that irks me the most is how we have no options on resolving the issue other than starting a very long process of trying to get my mower fixed.  With a traditional mower you could at least take it to the local small engine repair shop.

I think it is misleading to say that the Home Depot tool rental department is an official EGO Service Center when they do not do any service on the mower, but act more like a shipping department.

I am past the 90 day return limit, even though I've only used it 6 times since it was purchased.  I'm in Wisconsin so the 6-8 week turn around time puts me out of the rest of the mowing season.

It's embarrassing and aggravating to have to arrange a rental or borrow from someone just to mow my lawn after already spending $600 and donating my old mower to Goodwill.
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Exrace

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This is why Ego needs to allow any reputable lawn equipment repair shop (after vetting of course) to provide warranty service. These mowers are not very complicated and I am sure a "certified" technician program would not be hard to setup to allow repair shops techs to train on the units.

Most repairs would be simple parts swap and since all electronics are component based it would be a simple part swap repair to fix most issues. HD soooo needs to go and go quickly before Ego loses all credibility. 

It is proof with Honda rebranding many of the ego product line that the product stands up to Honda high standards. To get a responsible repair channel in place would increase customer loyalty and satisfaction when problems do come up.
Allow them to sell the accessories like blades, blower accessories and other Ego bling would only help sales. Making all Ego product line available direct from Amazon with a nationwide authorized repair centers would sell even more. 

I use to work in a multiline motorcycle dealer which also sold Echo and Honda lawn and power equipment. 2 days of training on the echo line I was certified to warranty repair all the Echo equipment. I was a certified Honda motorcycle tech back then and the 1 week of training I took for the Honda power equipment I was certified in warranty repair of that too.

Come on Ego...your customers are screaming for this.
(Edited)
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Blue Angel, Champion

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Great points.

I've always owned GM cars and had good luck with them. Some people look at me like I'm from another planet when I say that. No, my cars have not been perfect, but I don't expect them to be and I like fixing things myself. This has two benefits; one, I know things are fixed properly with no "collateral damage", and two, it keeps me out of dealership service departments.

Number two is the biggie. While I've generally had good experiences with GM's cars, I've had TERRIBLE experiences with their dealerships. I don't have time to expand on this, but suffice to say that they could build the best car in the market and it wouldn't matter because a few painful trips to the dealer for service or repair can easily ruin the entire ownership experience. I've spent a lot of time in car forums over the years and I can't help but wonder how many upset customers could be avoided if the dealership service departments simply fixed stuff right, the first time, and in a reasonable amount of time.
(Edited)
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Harry

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My guess is that EGO signed an agreement with HD making them the EXCLUSIVE source of EGO equipment for sales and service to entice HD to handle the products when they were essentially unknown. That has now come back to bite EGO with HD's indifference to repair service.. I have stated this a couple times before on this forum and no one from EGO has opined to dispute this, so I sense it's mostly true.
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David Cline

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HD was the exclusive retail outlet before they handled service when Ego had another exclusive repair channel. Believe it or not, Home Depot was an improvement over the original repair channel.

Relatively low volume and high reliability, plus all tools being under warranty for at least over 2 more years probably doesn't help attract service outlets to repair Ego equipment.
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Harry

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David Cline: I agree with your assessment. My point is that, in the internet age where info flows freely, having a poor source of repair service will do nothng to promote the EGO brand. Had I been aware of the service issues before I bought the 21" SP last spring, I might have made a different decision.Fortunately, I'm fairly handy with repairs and can probably do most myself if EGO can supply the parts.But the repair issue will influence me not to buy any more EGO equipment until it's solved. Eventually everything will break and need some kind of service or parts.

Also EGO could reimburse a service chain for warranty repairs as is commonly done.


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SteveK

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Same problem with my 21 inch ego mower. Was mowing lawn and noticed the front wheels had dropped down to lowest setting. Just flop around and no longer seem connected to rear wheels. Really hoping this can be fixed without have to send mower in. Seems ridiculous for such a small problem. I was under the impression Home Depot would service these...guess not! Very disappointed. Had talked this mower up to many people. Had I known it would have to be sent back for any service, I wouldn't have bought it. 
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Harry

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I have written about the issue of repairs in other threads. EGO needs to establish a true nationwide maintenance capability to service their fine equipment, some one who stocks parts and can provide reasonable turnaround times. There are plenty of companies that do this for other manufacturers. HD is not interested in providing repair service. All they are looking for is sales. Until I see EGO solve this problem, I'm not going to buy any other of their tools. Just my opinion.
(Edited)
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SteveK

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Decided to try and fix this problem on my own. Removed enough screws on front end to allow me to pry open front of mower to access linkage rod which was disconnected from front wheel axle (missing washer and e-clip). Went to hardware store and bought some e-clips. Was able to reconnect front linkage and install washer and new e-clip. So far so good. This appears to be a design flaw in that it doesn't take much for e-clip to fall off. Ego needs to redesign this for a more secure connection; maybe a true cotter pin rather than just an e-clip. Hoping my repair lasts as it was a bit of pain to access given I didn't want to disassemble the whole bottom on the mower. 
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Blue Angel, Champion

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Nicely done!!!
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Exrace

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The e clip is probably used for faster assembly line assembly. If this happens with mine I will either use Stainless Steel Safety wire instead of the E clip (use to be a motorcycle racer) or remove the bar assembly and drill the pin to accept a cotter pin.
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Exrace

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After looking at some other pics this might already be drilled.
This pic shows use of a clevis pin. These still can pop out. Use a cotter pin with a washer for a better repair. The washer would tighten up the space you see in this pic and be less movement side to side. I would also dab a small smear of grease on the pin for smooth operation.

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SteveK

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I was thinking the same thing but I couldn't locate any hole for a pin. Wonder if EGO changed the fastening method on the newer 21" model? If I recall correctly, this photo was the earlier 20" model.
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Exrace

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That might be. I will be drilling mine when and if my assembly comes apart.
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albert

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Hi Steve,

I'm having the exact same issue with my mower.  Do you have any pics of your fix or can you provide some more detail on what you did?

Thanks,
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SteveK

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Hi Albert, sorry I don't have any pictures to share. As stated above, I just starting removing screws from underneath the front end (not the ones holding the axle in place) until I was able to pry open the bottom from the top. Found it helpful to use some type of shim to keep pry open so I could use both hands to reconnect linkage and installed new washer and e-clip. Good luck!
(Edited)
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albert

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OK, so looking at the exploded schematic cognos posted above, I'll need to stick the nub at the end of #22 through the hole on the tab sticking up from #30 and secure it with #15 and #16.  Do you recall the size of the washer and eclip?  Thanks1
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SteveK

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No I don't.  I recall I bought several sizes since I didn't have the specs and they were relatively inexpensive.
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(a)Typical Engineer

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In this thread, I have a picture of the lower chassis with the upper part of the mower removed:

https://community.egopowerplus.com/ego/topics/20-mower-field-repair-of-the-motor
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Blue Angel, Champion

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aTE, I believe this thread was focusing on the 21" mower. I'm not sure how similar the 20" and 21" wheel height adjustment mechanisms are?
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Blue Angel, Champion

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Albert, hint-hint, taking your mower apart will technically void your warranty. No one would blame you if you were "unsuccessful" fixing it yourself. ;-)
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Harry

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What good is a warranty if it takes 6-8 weeks, minimum, to get service?? I'd be taking mine apart as well.
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Blue Angel, Champion

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Harry, I think you missed my point. ;-)
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Harry

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No I did not. The warranty exists on paper only. It's not practical with a 8+ week repair time. That's why I'm not buying any more Ego tools until this is fixed.
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Jacob

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Pretty sure he was saying go ahead and try it. Got nothing to lose.. if you fail, put it back together as no one could know.
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Blue Angel, Champion

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Thanks Jacob, I didn't think it would have to be spelled out, but...  :-/

Harry, about the only thing I've seen you post for months on end is how you are not going to be buying any more Ego tools.  We've heard your message, loud and clear, you don't have to keep repeating yourself.  This must be the twentieth time you've said exactly the same thing.
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Harry

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And I'll continue to do so until I see a response from Ego management that they acknowledge that a problem exists and they have a plan to address it. IMO it's important that newbie readers to this forum get exposed to all the good and bad of the Ego system before making a purchase decision. Plus I hope that my mower never breaks. Into my second year and all is good so far.

Remember that this is the outfit that cannot even get a high lift blade that is currently being manufactured into USA stock pipeline despite promises. 

BTW I went by my local Stihl dealer a few days ago looking at their battery powered offerings. This dealer is able to perform "most" repairs on site getting parts from Stihl in a few days if they don't have a stock. He said that not all Stihl dealers are currently able to service the battery powered tools, but many are. It requires a commitment to specialized training and parts stock. Something that Ego has chosen to ignore.

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Blue Angel, Champion

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Ego has a service procedure. Is it perfect? No. If you don't like it that's fine, but they don't owe you a personal explanation. To hear about it over and over is tiring, and tends to drag would-be productive conversations off course.

I'm not suggesting you should just mindlessly praise the company, that serves no purpose. But the constant negativity is getting old.

Consider how fortunate we are to have a company run forum in which we are free to discuss all things good and bad about these products. I'm glad to hear that Stihl has dealers that can get parts, but what happens when one of your Stihl products doesn't meet your expectations? At least Ego has this forum where your voice is heard by the company, and you have a direct line to information regarding new product releases and any potential fixes for issues you may have. If Stihl releases a new mower blade you'll find out about it once it hits the shelf at your local dealer, if you happen to notice it the next time you're there.

I'm not suggesting that Ego shouldn't have had their high lift blade in stock earlier as they suggested, what I'm saying is, with any other company it's very likely you wouldn't even find out about that new blade until it hit the stores.
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Amber F., Official EGO Rep

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Harry! We’re so sorry your mower has not performed as well as it’s supposed to. Please remember that our customer service line is free and here to help. They can be reached at seven days a week. Also, although Blue was correct regarding how personal repairs can sometimes void the warranty, the mower IS under warranty for five years.
(Edited)
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Harry

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Amber,

You need to rereads the posts. I'm not the one with the mower problem.

Harry

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Amber F., Official EGO Rep

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Yes, I was more responding to your recent posts.
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Jennifer VandeWater, Community Manager

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Official Response
Steve, thanks for sharing your fix with us. We're escalated this to our team for review for the future of the mower assembly.
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Jeff L

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I would like access to a schematic and wiring diagram, where can they be obtained?
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Amber F., Official EGO Rep

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Unfortunately, Jeff, we are not at liberty to share schematics.

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