Online Customer Support?

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  • Updated 2 years ago
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So how long does it usually take customer service to respond to a case online? I opened one going on two weeks ago and nothing yet. 
My year old rapid charger started smoking and died. Need a replacement. It is registered and clearly still under warranty. 
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Ryan Swanson

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Posted 2 years ago

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Amber F., Official EGO Rep

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Official Response
Hi Ryan! Our database indicates that you submitted a case on 8/22 and followed up on the 27th- our apologies for the delay. As the turnaround time for cases submitted online can be somewhat long, we recommend calling us directly for the fastest resolution. That said, we'd be happy to help with your charger. Just give us a call at 1-855-346-5656. The Customer Service team is available until 8pm EST today.