One of my 7.5 Ah batteries are failing - ARRRRGH!!!! Time for warranty service... #nervous

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So... I own two (2) of the 7.5 AH batteries.  Both were manufactured in November 2014, but I purchased one of them in June 2015 and the other May of 2016.  I have no idea which is which because the serial numbers don't reflect the date I registered them in my EGO account.  :(

Anyway, I rotate between the two every other week cutting two different lawns.  Lately, I've noticed one of them didn't seem to last nearly as long as the other, so I ran a benchmark test this afternoon to find out which one was the problematic battery.

TEST:

  • Both batteries depleted and fully charged.
  • 21" SP mower, set to run with a bungee chord engaging the blade, sitting parked.  No load - just running and sitting still.
  • Kept units in shade during test.  It's about 82F today.

RESULTS  

Battery 1:

1 hour, 25 minutes - low battery light comes on
1 hour, 30 minutes - mower shut down.  Battery depleted.

Battery 2:

1 hour, 2 minutes - low battery light comes on
1 hour, 10 minutes - mower shuts down.  Battery depleted.

This is quite a difference in performance.  I'm submitting a warranty claim; will advise how my experience goes in this thread.  Wish me luck!  :/
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DJDDay

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Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
DJ, we're glad that you gave us a chance to make this right for you and we appreciate your very thorough testing.  We'd like to note that if ever you notice an issue with your batteries, this kind of data is helpful for us to make a determination on what/when to replace.  All warranty direction is done on a case by case basis so we always encourage you to contact us for all warranty claims so we can determine what's going on and how best to support you.