Oh no!!

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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Mowing along happily - (used 4 times) and stopped the mower to open the gate, will not re- start. Opened the battery compartment and it was smoking and stinking
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Suzanne Chavez

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  • sad and disappointed

Posted 5 years ago

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Suzanne Chavez

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Wow just spoke to a customer service rep, described the issue and they are putting a new one in the mail!!! Recommended I recycle the battery (nice touch). Very impressed!!! Hope it arrives soon - need to mow the grass!
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Rob

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Glad you got a quick, easy fix.
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Blue Angel, Champion

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Now, if that isn't a quick turnaround I'm not sure what is! 13 minutes!
(Edited)
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Suzanne Chavez

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Right?!?! Impressed!!!
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Dominic49

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You let the magic smoke out of the electronics!
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Sharon Beasley

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That would be alarming to have that happen.  I have had mine about 10 months here in Okla. and so far m¥ battery is fine.
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Jennifer VandeWater, Community Manager

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Official Response
Suzanne, we're so glad that we were able to help you with this issue so quickly.  Please keep us posted if you need anything further.  We're surprised that this happened to you but are so happy that we were able to get you a replacement.  Happy mowing!

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