Archived and Closed
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I am thoroughly disappointed that this $400 mower does not get the job done right. I have never had a gas mower complain as much as this thing does. I am even more frustrated that you don't bother to open your call center until 10am when you should know that during the summer time your customers are going to be mowing early on the weekends to avoid getting too hot. Even when I do call, your wait times are horrendous. You "love hearing from customers" but management does exactly nothing to staff your service department properly to reflect that.
Perhaps I got the wrong mower and should switch back to a traditional model, because this thing is thoroughly defective and you don't seem interested in helping.
Worse yet, it doesn't even seem this Community is well-maintained. Speaking from my background in IT, there are zero reasons why this site should not be integrated with the same login that we use for warranty data on the main site; and you don't even update your holiday hours, because you still have a message about July 4th closures and it's July 13th.
Becoming less and less impressed with this company with every passing minute.