I just bought my first EGO string trimmer. I was surprised not to find a shoulder strap included. I've never bought a string trimmer, that a shoulder strap was not included! And then to find out that it was going to cost me another $20.00 to get one.....well, it just felt underhanded. Like a con job. I never dreamed when I was researching, that I should find out if it came with one or not. Never crossed my mind. I know for most people, an extra $20. is probably not a big deal, but for a disabled vet on limited disability income, that's a lot of $. Other than the fact that I can only use it for about 10 min. before i have to put it down, it seems like a very well constructed piece of equipment. Too bad this small thing has left a bad taste in my mouth.