No response from EGO

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  • Problem
  • Updated 2 years ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: Nobody answers phone, can't respond to post without signing up with thrid party, what gives?

Since I cannot get a response from EGO by waiting on hold, and not getting a call back and no response from my email of 4 days ago, this is my only recourse in hopes that someone from EGO reads this and can assist.   October 17th;  Called EGO, received help.  Troubleshoot revealed that a new battery was needed for my string trimmer and that I would receive it in 5 days. October 29th:  No battery.  Emailed EGO simply asking when could I expect to receive the battery I was promised. I provided my email address  and phone number.   Nov 1st;  No battery, no response to my email, no phone call.  Called at 6:45 EST.  Customer service closes at 8:00 p.m. EST. Waited 10 minutes and then took up the offer on the recording for a call back.   8:40 p.m.;  No call back.   I do not understand the lack of response especially the non-response from my email of 10/29.
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Dan Petrella

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Posted 2 years ago

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Amber F., Official EGO Rep

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Official Response
Hi Dan! We're sorry to see you've had such a difficult experience. Our support staff tried calling you first thing this morning and left a voicemail. Please give them a call back when you have a moment and they'll resolve this as quickly as possible.
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Roger Topping

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45 minutes on hold and no response. Even Sunjoe had better customer support. Battery flashing like crazy for no reason after only six months of light use. I expected better. WIll change my good reviews of your products to poor on Home Depot and Amazon if I don't get satisfaction about this issue. I have 1250 dollars invested in your products but really don't fell like buying more at this time, so long snowblower sale.
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Roger Topping

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And to make it worse, I pressed 0 to get call back and there was no way to leave a message for callback when I did so. More angry now.

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