No power to chainsaw

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  • Problem
  • Updated 3 years ago
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I just bought an additional batter for my chainsaw.  The chainsaw was working fine until a put the new fully charged battery on it.  Now the chainsaw does not work.  It is not receiving any power from either the old or new battery. Nothing else has changed.  I can move the chain easily by hand.  There is no buzzing or sound as if it is trying to work. Not sure where to trouble shoot this problem as there is not an engine to take apart.
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Kristin Barwin

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Posted 4 years ago

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Blue Angel, Champion

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Official Response
Kristin, give Customer Service a call at 1-855-EGO-5656 (1-855-346-5656) 8:30-8:00 M-F 10:00-6:00 S/S, or if they're not available by phone send them an email at:

support@egopowerplus.com

Include your contact information, a description of the issue you're having, and make sure your tools and accessories are all registered:

http://egopowerplus.com/pages/registe...

Someone from the Customer Service team will get back to you ASAP, help troubleshoot your problem and get you the help you need.
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Eddie Beard

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I had the same problem once. Forgot that the kickback shield was also a switch. Since you didn't mentioned that you checked this sort of obvious thing. Make sure kickback shield is pulled back.
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Blue Angel, Champion

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Great point, Eddie!
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Kristin Barwin

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That was the first thing I checked. Not the issue.
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Samuel Strong

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Hello Kristin,

Thank you for calling us with your issue, we are happy we were able to help you and remedy the problems. If you ever need anything further, always feel free to contact us at 1-855-346-5656.
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Lars Vedvick

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So, what is the fix?  I also had my saw suddenly stop, the brake isn't engaged, my batteries work in my other tools, and it seems as though the trigger of the saw doesn't make a connection as the battery light doesn't illuminate.  I plan to call Cust.Serv. Monday.

Lars Vedvick
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Kristin Barwin

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Call customer service.  They replaced the saw which was under warranty.  They didn't say what the problem was, but must have been some short within the saw.
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Michael

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Mine just died too. It didn't get that much usage and was in brand new condition, but for whatever reason it refuses to do anything now. I tried 2 different batteries and pushing the brake switch back and forth, but it doesn't even try to turn on now. The chain turns easily by hand. 

I was just starting to cut some firewood and made 2 cuts, then on my 3rd cut it just stopped and hasn't worked since. It's a little over a year old.

I called support and they are sending me a replacement because they said the problem sounds like an internal/electronic problem.

I wonder why these units are failing like this, and also why there isn't a way to repair them. It seems a shame to toss this practically brand new chainsaw in the garbage.

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Blue Angel, Champion

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If it was me I would be keeping the old saw for spare parts. ;-)

Hopefully Ego will have a comprehensive repair parts program in place before 2019, which is when the first of their tools will be beyond the 5yr warranty period.

I feel the exact same way... it would be horrible to see people tossing an otherwise functional tool into a landfill because a $5 part failed and wasn't available for purchase.
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David HD, Champion

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Agreed!
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Michael

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I hadn't thought about the fact that the product line hasn't been around as long as the 5 year warranty - good point.

I did ask about returning the unit, thinking there would be an opportunity to diagnose the failure for future improvements, but I was told I could take it to my local Home Depot for disposal, which I'm not planning to do. The bar and chain are certainly still in excellent condition, and could be reused.

Hopefully the replacement already has the "fix" for whatever caused this one to fail. When it was working, this saw was a real joy to use. I only used it for cutting up a fallen tree in my back yard, and then for cutting oak splits down to a size suitable for use in my offset smoker. Cutting ability and battery life were never an issue. It's a great saw.

I continue to praise the brand, and I have recently convinced a co-worker to invest in EGO for his lawn care needs. Support was extremely easy - one phone call and a couple of simple tests and my replacement is on the way. I have a 1/4 cord of oak waiting for its arrival!
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Jacob

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Oooh.. i want it.. ill pay ya for it.
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Roy

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This reply was created from a merged topic originally titled Dead Chainsaw.

My wife got me a chainsaw for Christmas. I was very impressed initially but after no more than 5 minutes of use it just stopped. I went through all the usual checks but I think it has a serious fault as it tries to start with a small flick of the sprocket. The battery works fine on my EGO blower. I have tried to contact support but I guess it's holiday time so it may be a while before I get a response. It's all a bit disappointing considering the good reviews.

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