No hoops with customer service

  • 4
  • Praise
  • Updated 3 years ago
  • (Edited)
So after 1+ years my battery on my mower went bad and I called customer service. They readily sent me a new battery and charger plus paid for the return of the old one. It is great when a company does what they say they will without making the consumer jump through hoops. Soooo.. I went out and bought the 14" chainsaw which I used yesterday for about 2 hours and it is perfect for residential use. I have a Florida jungle with a combination of hardwoods and palms. If you are not familiar with palms they are difficult to cut with a hand saw because they are almost all fibers. And I have about 50 of them, all 15' or taller and they seem to multiply like rabbits so every year I have to cut some down.
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Rick Hutchins

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  • like an intelligent consumer.

Posted 3 years ago

  • 4
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Glen

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It's great to know they stand behind their product! Thanks for sharing.
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Tim1951

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I have owned my mower, string trimmer, blower, hedge trimmer, 3 batteries, and chargers for almost a year and although I haven't had any problems , from everything I have seen, customer service can't be beat.
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Blue Angel, Champion

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Thanks for sharing, Rick!
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Michael Shields

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he in the uk I have to take them both in to the shop and wait 7-to-10 working days for them to see what's broken and the clips keep opening all the time on my mower and I have to take this back in. I wish I was in us as I would of had new ones sent to me, I have bought everything except the chainsaw and was going to get this but now I will be selling all my ego stuff
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Samuel Strong

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Official Response
Hello Rick,

We are extremely glad we were able to help you with a replacement. We will always do what we can to help our customers, and we greatly appreciate your support!
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mh.mh

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Hi Samuel, can you advise on the Australian tech support number or email address?  My battery has died after about a year and I would like to make contact with them. The number they have supplied in the documentation: 1300 000 EGO is not connected. Thanks, Matthew
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Jennifer VandeWater, Community Manager

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Hi Matthew, they are available via email at  support@egopowerplus.com.au.  We're investigating the support number as we are not aware of any outages.  Did you try 1300-000-EGO (1300-000-346) Monday to Friday 9:00am to 5:00pm Australia EST?  Please let us know if there are any issues we can help with. Emailing them will be your fastest solution.
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mh.mh

  • 70 Points
Thank you Jennifer, this is helpful.  I have emailed them and will await response.  The number I tried was 1300 000 EGO, and the message was an automated response from Telstra saying the number was not connected.  Anyway, will try again. 
Matthew