No hoops with customer service

  • 4
  • Praise
  • Updated 4 years ago
  • (Edited)
So after 1+ years my battery on my mower went bad and I called customer service. They readily sent me a new battery and charger plus paid for the return of the old one. It is great when a company does what they say they will without making the consumer jump through hoops. Soooo.. I went out and bought the 14" chainsaw which I used yesterday for about 2 hours and it is perfect for residential use. I have a Florida jungle with a combination of hardwoods and palms. If you are not familiar with palms they are difficult to cut with a hand saw because they are almost all fibers. And I have about 50 of them, all 15' or taller and they seem to multiply like rabbits so every year I have to cut some down.
Photo of Rick Hutchins

Rick Hutchins

  • 200 Points 100 badge 2x thumb
  • like an intelligent consumer.

Posted 4 years ago

  • 4
Photo of Glen


  • 2,136 Points 2k badge 2x thumb
It's great to know they stand behind their product! Thanks for sharing.
Photo of Tim1951


  • 3,364 Points 3k badge 2x thumb
I have owned my mower, string trimmer, blower, hedge trimmer, 3 batteries, and chargers for almost a year and although I haven't had any problems , from everything I have seen, customer service can't be beat.
Photo of Blue Angel

Blue Angel, Champion

  • 179,118 Points 100k badge 2x thumb
Thanks for sharing, Rick!
Photo of Michael Shields

Michael Shields

  • 60 Points
he in the uk I have to take them both in to the shop and wait 7-to-10 working days for them to see what's broken and the clips keep opening all the time on my mower and I have to take this back in. I wish I was in us as I would of had new ones sent to me, I have bought everything except the chainsaw and was going to get this but now I will be selling all my ego stuff
Photo of Samuel Strong

Samuel Strong

  • 2,060 Points 2k badge 2x thumb
Official Response
Hello Rick,

We are extremely glad we were able to help you with a replacement. We will always do what we can to help our customers, and we greatly appreciate your support!
Photo of

  • 70 Points
Hi Samuel, can you advise on the Australian tech support number or email address?  My battery has died after about a year and I would like to make contact with them. The number they have supplied in the documentation: 1300 000 EGO is not connected. Thanks, Matthew
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,908 Points 50k badge 2x thumb
Hi Matthew, they are available via email at  We're investigating the support number as we are not aware of any outages.  Did you try 1300-000-EGO (1300-000-346) Monday to Friday 9:00am to 5:00pm Australia EST?  Please let us know if there are any issues we can help with. Emailing them will be your fastest solution.
Photo of

  • 70 Points
Thank you Jennifer, this is helpful.  I have emailed them and will await response.  The number I tried was 1300 000 EGO, and the message was an automated response from Telstra saying the number was not connected.  Anyway, will try again.