Battery and charger not included with mower?

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  • Updated 4 years ago
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  • (Edited)
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i just recently purchased a Ego lawnmower (already own the blower, trimmer) My item didnt come with a Battery or the charging system and it says it will be included, nobody in customer service will answer the phone, PLEASE HELP!!!!
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danl

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Posted 4 years ago

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Blue Angel, Champion

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Email them at:

support@egopowerplus.com

Leave them your contact info, including your phone number, and they will get back to you as soon as they can.
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David Cline

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Official Response
I assume you are aware that the mower is now available with or without the battery and charger, and have verified that you did purchase and receive the complete kit (except missing the battery and charger that should have been included).

This actually happened to me with my hedge trimmer last year (had charger, but no battery). I called and within hours received a FedEx notification that a package was on its way to me from Ego.

Hopefully you don't have too much trouble reaching them. Since they have been a bit busy you may want to send an email with your phone number and then follow up by trying to call.

Of course you could always try and exchange for a different box at Home Depot or wherever you purchased it, since you should be within the exchange period if you just purchased it:

The mower will work with the 2 Ah battery, but the 4Ah battery run time and charging speed are much better... Hope you get the missing parts quickly!
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Jennifer VandeWater, Community Manager

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Official Response
Hi Danl, we assure you that we are here and happy to help. Please give us one more try.  If you'd rather not wait, please send us an email at support@egopowerplus.com with your phone number and we'll reach out to you directly.  We're so sorry that you weren't able to reach us immediately.  We will likely need proof of your purchase for a missing battery and charger.  If you bought your mower with Home Depot and paid $499, then a battery and charger would have been included.  If you paid $329, then your mower was a bare tool (no battery and charger included).
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Blue Angel, Champion

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Three replies in 10 minutes... is that some kind of record?!? :-)
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SCDC, Champion

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https://www.youtube.com/watch?v=icfq_foa5Mo

Sorry Blue.  But I was listening to an oldies station and now when I see your name, I see that.

Yes, the mower with the 4ah battery is a BIG BARGAIN at 499.00, considering the cost of the battery itself.  Sounds like the Mower only kit.  I had the chance to speak with customer service on the phone, they are great.  Grab a cup of DEcaffinated coffee and you will be helped.  The hold times can be a bit long during the day, but you never get disconnected or put into a voice mail during business hours.  Be patient and they will take care of you.
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danl

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Thanks 4 all the responses, yes I triple checked before I posted(that it is a product that includes all parts battery/charger) this is my 4th ego product so I'm very familiar with there product lines. I purchased the 499.99 mower. I will call again. 1st try 37 min 2nd try 24 mins. 3rd try?????? Thanks again to all!
(Edited)
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Ken, Champion

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If you bought the mower in store just recently I'd just take it back to the store and exchange it.
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Jennifer VandeWater, Community Manager

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Hi Danl, looks like you were able to reach Tracy yesterday and she's got a battery and charger on its way to you.  Please let us know if there's anything else we could do to help.  We sincerely apologize for the long wait time you experienced.

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