Nice Customer Service

  • 4
  • Praise
  • Updated 2 months ago
Recently I lost the speed feed head off my trimmer?????? Driving down the road, with the trimmer in a trimmer rack the head fell off...don't know where but it was gone. No biggie as i have an extra head....but not an extra flange that also is needed to mount the trimmer head. Customer service to the rescue.

I called them three times over a couple of days each time leaving a call back number. I received a call back all three times but unfortunately missed two of them only catching the third. On the third call back I was in the field working and neither had the trimmer or model number with me.......no problem. Customer service pulled up the model that I described and found the flange I described. I was surprised when I was told they would ship it to me at no charge as i was fully prepared to pay. Nice.

So no breakdowns this year with hundreds of hours of use between all of our handhelds and VERY responsive customer service. Again nice.

Jeremy
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bigfootcountry

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Posted 2 months ago

  • 4
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Blue Angel, Champion

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Great feedback, thanks for sharing!
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bigfootcountry

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Follow up.......received the flange within the four to five days just like customer service indicated.

Thanks Ego!

Jeremy