New mower's initial problem cleared itself up

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  • Problem
  • Updated 1 year ago
  • Solved
Eagerly I unboxed the new purchase from Home Depot of my ego mower, set the battery charging, read all the manuals and set up the mower. Everything went as anticipated. I plugged the fully charged battery in, pushed the key, pulled the lever  the mower started to spin and...

Immediately it gave an overload condition with the flashing amber light and quick shut down. I rechecked all settings and tried again. Same results. I experimented with different positions of the handles. The ones that were supposed to work worked, but, they always resulted in the attempt to spin up, overload warning and shut down. Took the battery and key out and inspected. Nothing out of the ordinary, but, I did notice that the blade was stiff to turn.

I called customer services. Looked at my watch. It was 8:01pm EST. Checked the website and no similar problem listed. Resigned to call this morning.

Decided to try it fresh this morning before calling. What do you know? I was able to mow my entire lawn, starting and stopping at will with no issues. Whatever it was had cleared itself up.

When I put the mower away and- after removing the battery and key- cleaned the bed it seemed to me that the blade was much easier to turn. Now it could be my imagination or something loosed up after mowing.

At no time was the battery hot (even after mowing my lawn it was only slightly warm to the touch.) It definitely was a overload condition. The battery charged exactly as expected from the literature.

Still don't know what happened, but, thought I'd pass the incident along in case someone else runs into it. Hopefully I'll be unique and trouble free from now on.

Photo of Christopher Schiller

Posted 6 years ago

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Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

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Official Response
Wow!  Now that is strange.  Thanks for your feedback Christopher and please let us know if anything changes for your mower in the future. We're very curious to hear if this kind of situation happens for anyone else.