new string trimmer won't work

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
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Brand new 15" string trimmer fresh out of the box!  Battery is charged up and locked in, lock off lever and trigger are pressed down and nothing happens. The trimmer head looks like it wants to move but it doesn't.   I really need suggestions or it's going back to Home Depot.
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carla brock

  • 70 Points
  • frustrated

Posted 10 months ago

  • 1
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Amber F., Official EGO Rep

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Official Response
We're sorry to see you've had such a disappointing first blush, Carla. If you haven't already, please give our service team a call at 1-855-346-5656. We can help!