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I tried this with my fully charged 7.5 Ah mower battery alone and got the same behavior.
The snowblower, charger, and batteries have mfg date of August 2016.
What to do?
Customer Service Department can be reached at 1-855-EGO-5656 (1-855-346-5656)
from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
"Flashing orange The snow blower is overloaded. Remove the battery pack(s), check and clean if snow has collected beneath the deck or is lodged in the auger. Slow down your pace or decrease the snow clearing cut width when working."
However if you were simply testing that the auger would spin then you have something going on. Not sure it's worth possibly voiding the warranty by going into the side where the belt is to see if it's jammed up or not.
I was testing it in the garage with no load whatsoever. The flashing occurs with only inserting the batteries and turning on the LED lights - not even attempting to engage the auger.
David, I called Customer Service, registered my unit, and they are sending a replacement already. They said I can even use this one until that one arrives. They were very helpful and courteous! I think they said they suspect a board problem.
Let us know how it turns out. I'll do the same! (Long range forecast for Minneapolis is another big snow dump on January 2nd.
1. LED issue already mentioned.
2. There is a clacking noise from the belt area when the blower is first engaged. This diminishes as the blower runs for 15-20 seconds. After removing the belt cover, this appears to be the belt tensioner making noise when the belt is cold. Once the belt warms up from friction, the noise goes away.
3. The auger on the blower does not stop immediately when I release the bail. It coasts to a stop. I thought this was normal (my old 1985 two-stage snow blower behaves this way) until I ran the new one. It is supposed to stop with an electronic brake.
Thanks, EGO, for the prompt replacement of the defective unit!
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Jennifer VandeWater, Community Manager
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First, let me begin by reassuring everyone that we do not have a recall in place or planned for the EGO snow blower. Should you experience any issues with your snow blowers, we'd like to reassure you that our customer service team is in place to help you with troubleshooting and get you up and running as quickly as possible (even if you need a replacement). While we strive for 100% perfection in our tools, we sometimes fall short on a few units. I'd like to thank DJDay for keeping things in perspective in terms of actual numbers and percentages. These shortcomings are often highlighted on the community site as you've seen in this thread. We feel confident that we have identified the root cause of these failures and have already corrected them internally at our factory. I am here to assure you that we have measures in place for replacing any snow blowers that may experience a sudden death as described here. Where we fall short, our customer service team is there to help. We hope everyone will consider giving us a call at 1-855-346-5656 with any further questions or concerns about your tools knowing that we stand behind our entire lineup with a customer service team available 7 days a week and a 5 year warranty. We will do what is necessary to make things right for you because we understand that it is a big investment to choose EGO. We want you to feel confident in your purchase now and in the future."
That's one huge selling point for this EGO - it has lights and it competes against gas models that are about 30%-50% heavier and they don't have lights or electric starters. My 300 lb. two-stage has lights and electric starter and is NOT easy to move around like this one is.
On 1/3/17 I contacted customer service who immediately agreed to send replacement units as well as return labels for my current units. I had a brief conversation with the customer service representative to ensure that this issue had been corrected in the current replacement units and was assured it had.
Today 1/11/17, I received my replacement units and they are behaving EXACTLY like my original ones...that is to say the units will not start when the LED Headlights are on, and there is no electronic braking action, although oddly, the very first time I tried the unit with the headlights off, I did experience electronic braking...but it only worked once.
I contacted customer service again and they immediately offered to send another two replacement units which I declined at this point. To be honest, the lights are not an absolute necessity to me. My main concern is that whatever electronic fault exists in the circuit board that is preventing the unit from working with the headlights on will eventually lead to complete failure which is the primary reason I would like to get fully functioning units. I am quite certain that the batteries are fine since I was able to clear 6 12 x 25 driveways as well as 420 linear feet of sidewalk on a single charge during the last snow...so the fault has to be somewhere other than the batteries.
If you will forgive me for saying so, I am a bit annoyed at this point. Its a job to unpack and repack these things. I don't want replacements until you have fully identified and rectified the issue. I used the return labels you sent me for the original blowers to return the two replacement blowers that I received today. I am attaching a copy of the drop off receipt confirming the replacement blowers have been shipped back. Here is a link to a video of the snowblowers behavior pursuant to a request from customer service which is too large to email:
So at this point, I have my original two blowers on which I am assuming the 5 year warranty remains in force. Please note on my account that these units which I will continue using are defective. I will be calling again, perhaps a year from now, when I can be assured that whatever issue my blowers are having is in fact corrected, before I go through the headache of a replacement.
Let me also add that your customer service has been stellar. I realize that there are always challenges with new technology, and early adoption generally means you end up being a beta tester. I am very happy with my snowblowers with the exception of this relatively minor issue...but PLEASE don't send me any more replacements until this issue is fixed.
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