New Snow Blower Wont Turn on...

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  • Problem
  • Updated 3 years ago
  • Solved
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Just purchased this below the big chicago snow storm... was all excited to add to my lawn mower! Unfortunately after assmebling and charging the batteries and p heading out to clear the didn't even turn on.... Of course EGO is closed so I'll hopefully exchange at home depot or consider a differnet snowblower....I am really disappointed thus far...
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Lisa Ayotte

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  • frustrated

Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
First, let me begin by reassuring everyone that we do not have a recall in place or planned for the EGO snow blower. Should you experience any issues with your snow blowers, we'd like to reassure you that our customer service team is in place to help you with troubleshooting and get you up and running as quickly as possible (even if you need a replacement). While we strive for 100% perfection in our tools, we sometimes fall short on a few units. I'd like to thank DJDay for keeping things in perspective in terms of actual numbers and percentages. These shortcomings are often highlighted on the community site as you've seen in this thread. We feel confident that we have identified the root cause of these failures and have already corrected them internally at our factory. I am here to assure you that we have measures in place for replacing any snow blowers that may experience a sudden death as described here. Where we fall short, our customer service team is there to help. We hope everyone will consider giving us a call at 1-855-346-5656 with any further questions or concerns about your tools knowing that we stand behind our entire lineup with a customer service team available 7 days a week and a 5 year warranty. We will do what is necessary to make things right for you because we understand that it is a big investment to choose EGO. We want you to feel confident in your purchase now and in the future.