New mower kit didn't come with battery

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  • Updated 2 years ago
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Ok now, I just picked up my new EGO 21" self propelled mower tonight from the Home Depot. I purchased it as a kit, mower, charger, and the 7.5 Ah battery. Well, when we opened up the box, everything was there except the battery. There was a note taped to the side of the box saying the battery was not shipped. The store I picked it up from is aware of the problem, but I was wondering if the battery is shipped separately due to being made of lithium? 
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Philip Parker

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Posted 2 years ago

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David HD, Champion

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Official Response
Philip, there were a lot of questions about this 10 months ago.  But the short answer is Yes, the 7.5Ah battery has to be shipped separately due to revised regulation.  Your 7.5Ah battery should be shipped to your home, but double check with EGO Customer Service to be safe.  The link below is the new 2017 Regulation from UPS regarding shipping Li-ion batteries.

https://www.ups.com/content/us/en/resources/ship/packaging/guidelines/batteries.html