New EGO Mower - Bent and Deformed Trailing Shield right out of the Box!!!

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  • Updated 2 years ago
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I just purchased the 21 inch Self Propelled Ego Lawnmower on Saturday with the 7.5A Battery at Home Depot.  Today I  took it out of the box only to discover that the Trailing Shield is bent and deformed!  Its so badly bent I see no way to make it flat.  What can be done to correct this? What a major disappointment! Should I just return it back to Home Depot?  
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Mitigator

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Posted 2 years ago

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Blue Angel, Champion

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Official Response
Exchanging at Home Depot will be a lot of work! If you're up to it, that's a user replaceable part and a quick call to Ego Customer Service will have a new one in the mail asap.

Here's the parts view from the manual:




https://cdn.shopify.com/s/files/1/026...
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TK

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Official Response
When I bought my mower I had them unpackage it, and then placed it in the car. They were fine with that..