New battery EGO 56V 7.5Ah problems

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  • Updated 2 weeks ago
Just bought a lawnmower powered with the EGO 56V 7.5Ah battery. Used 3 times. Now battery won't charge anymore (25percent level LED blinking; won't charge more). Bought it on Amazon France since not available in Switzerland. What are my options to get this crapy battery exchanged?
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mathieu

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Posted 2 weeks ago

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Prairiedog

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If you bought it new from an authorized vendor you have a warranty. If you tried to save some bucks and bought used or from a junk seller, well everyone knows Amazon is a cesspool, and buyer beware. You can always buy a new battery.
(Edited)
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Paul Christenson

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Just out of curiosity...where do you keep your battery when you are not mowing?...In the mower?
Also, is your mower inside a garage or under a tarp?
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Oregon Mike, Champion

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Are you sure the battery has depleted more than 25%? If not, the battery won't charge. Try running the mower until red shows on the mower then try charging the battery.
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William Menzel

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I don't think you have to deplete your battery to under 25% to charge.  I just finished mowing our lawn with the new dual battery self-propelled lawn mower.  I used two 7.5ah batteries.  I only depleted the batteries about 50%.  It only took a half hour to charged them both up.  I have two rapid chargers.
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Oregon Mike, Champion

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William, I think you misunderstood me. I meant that the battery was used more than 25%. The suggestion to run it to red is to be sure more than 25% was used, not how much was remaining.
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William Menzel

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Sorry for the misunderstanding!
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Blue Angel, Champion

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Mathieu, you’ll have to get in touch with Ego Customer Service in Europe (this is the North American site):

https://egopowerplus.co.uk/contact