need to order a part

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  • Updated 3 years ago
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I need help ordering a part for my ego 12" string trimmer.. Called customer service he told me to call store. called 2 stores they were no help I need the spool retainer assembly part # 2823712000 A customer service call said i needed the whole bump assembly.. Im confused and cant get any answers
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Patty Gealey

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Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Patty, which customer support did you call? Our EGO customer service team typically does not direct you to ask stores for parts as we handle the majority of the parts ordering on our side. Regardless, we want to help you. We've sent your email address to our customer service team who will reach out to you directly to help with your order. Please check your email soon for communication from us.