Need replacement Key for Mower - No One Answering the Phone or Returning Calls in Customer Service

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Customer Service

The Key for my Mower was accidentally broken and I need a replacement. I Googled what I need to do, found this community, and registered my product and called Customer Service.

I spent 30 minutes on the phone with Customer Service on Saturday before finally giving in and leaving a message for a call back. I was told I would be called back within "24 Business Hours." I am not sure what this means. 24 hours? 24 hours that Ego customer service is open? Either way, no one called me on Sunday.

Monday, still no call back so I called again, and again spent 30 minutes on hold before I had to go because, you know, people have lives. 

Tuesday, still no call back and I called again...and the phone just kept ringing. Seems maybe the phone lines shut down early?

Regardless, I have a $400 lawnmower that is useless to me without the key that for some reason can't be sold in stores or on this website and I'm just a little frustrated.

Can someone please help me with getting a new key for my lawnmower?
Photo of Andrew Kent

Andrew Kent

  • 90 Points 75 badge 2x thumb
  • Frustrated

Posted 4 years ago

  • 2
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,948 Points 50k badge 2x thumb
Official Response
Hi Andrew, we're glad to know that you were able to get your issue resolved yesterday by calling back in and returning our voicemail to you. Thanks for giving us a chance to make this right for you.  If you need anything else, please keep us posted.
(Edited)