my issues - short battery life; handle and key that suddenly got hot

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  • Problem
  • Updated 5 years ago
  • Solved
First I had a bad battery, or so I thought anyway. Ego was sent me a new one. This new one is no better than the first! I operated fine for about 20 minutes and then it quit. I was able to restart. This happened three times and it was that third that the battery completely gave out. I put it on the charger and the charger reports that the batter was low (indicator showing one bar). My main issue is that the mower itself never told me the battery was getting low. No red light... all green. I watch it like a hawk because I'm trying to figure all of this out. Just.... quits.

Figured it must be a software glitch in the battery either reporting itself dead when it wasn't or something of that nature. Now something I hadn't got a chance to report also happened the other week. My handle, and they plastic key I was holding down, suddenly got very very hot. Almost enough to burn if I hadn't let go. The heat quickly died down and then didn't happen again yet. It makes me wonder about a lot of the circuitry in this mower though and what else could be wrong. I still don't know what to make of that.

My old battery which was had a full charge only lasted 8 minutes on the machine. I guess there's something wrong with the mower? Do you guys have any idea what's going on?
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Timothy McLaughlin

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  • frustrated

Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Timothy, we also don't think your mower is operating properly and we want to get this resolved for you.  We do not advise using a mower at this point, especially since it becomes too hot to touch.  Please give us a call at 1-855-346-5656 so we can troubleshoot with you and address the issue. What you're describing is not normal operation.  You are covered by our 5 year warranty and we stand behind our products.  We're here Monday through Friday from 8:30AM - 8:00PM EST (Saturday and Sunday from 10:00AM - 6:00PM EST).  We look forward to hearing from you and solving this issue quickly.