My string trimmer smells like it is burning. Smoke coming out near the spool?

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  • Updated 4 years ago
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I put in a new string spool. I used it for 20 minutes. When I stopped, I saw smoke coming out from where the string spool is...smelled like burning plastic. Can't figure it out....did I install the spool improperly so that it is not spinning, thus creating friction and smoke?
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Sergio

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Posted 4 years ago

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Blue Angel, Champion

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Official Response
Sounds like it's time to send Customer Service an email at:

support@egopowerplus.com

Include your contact information, a description of the issue you're having, and make sure your tools and accessories are all registered:

http://egopowerplus.com/pages/registe...

Someone from the Customer Service team will get back to you ASAP.

Let us know how it turns out!
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Jennifer VandeWater, Community Manager

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Official Response
Sergio, burning is never a good thing and we'd like to get this taken care of for you.  Please give us a call at 1-855-346-5656 so that we can help you over the phone and get you the service you need.