My snowblower wont turn on

65,000 Points

It's dead and your not alone. This seems like a widespread issue. Sadly

2016-12-18T14:44:41+00:00

4,108 Points

Any chance that the blowers are sucking in water through the rear intake fins causing to motor to drop too much in temp and shut off? Anyone try bringing the snow blower inside to warmer temps to see if it will start up? I brought mine in for an hour or so after it stopped working, kicked up again. I 100% agree it's unacceptable that a snow blower cannot handle the cold but at least we could find out what might be causing them to stop working instead of just complaining....

2016-12-18T15:07:28+00:00

65,000 Points

The inside is covered with snow. Well mine is. I'm heating it up to see if this will help fix it

2016-12-18T15:09:02+00:00

4,108 Points

I'm really surprised the boards aren't epoxy potted, big mistake from ego!

2016-12-18T15:11:02+00:00

65,000 Points

They are coated. In a clear layer of something. You can see it if you zoom in. It's noticeable because portions are yellow

2016-12-18T15:13:02+00:00

Troutboy

930 Points

Wow. Snow INSIdE the housing, sounds like poor design...... water/moisture is the enemy for electric based systems.......

2016-12-18T15:13:35+00:00

4,108 Points

Must of used conformal coating instead of epoxy potting. Guess it works, but I feel the potting would provide more temperature resistance... again im thinking a lot of these units are being submerged in icy slush causing a low temp sensor to kick on and shut the unit off.... no bueno!

2016-12-18T15:14:56+00:00

4,108 Points

Moisture inside isn't going to affect anything if the boards and connectors are coated, it's basically waterproof... but ice water on an electric motor or sensor board...theressss your sign....

2016-12-18T21:45:54+00:00

Jomi

126 Points

If thats the design then there is no piint exchanging it..i am from chicago and today the temp iwas -4f when i tried to start the blower. ..
If it cannot handle the cold and the winter then there is no point keeping it. Planning to return.

2016-12-18T21:52:40+00:00

65,000 Points

This is not confirmed. Let EGO respond before you make any decisions. It was -27 here today and I know of someone who used theirs today without any problems

2016-12-18T22:07:37+00:00

4,108 Points

Maybe there's a firmware update for the blowers? Where's the USB port on these thinga majigs...

(Edited)

2016-12-18T23:11:15+00:00

13,128 Points

Not another one... If it is a design flaw, I'd switch to Snow Joe for now.

Spark, it sounds like you're a Bill Engvall fan.

2016-12-18T23:11:15+00:00

13,128 Points

Not another one... If it is a design flaw, I'd switch to Snow Joe for now.

Spark, it sounds like you're a Bill Engvall fan.

2016-12-18T23:27:54+00:00

65,000 Points

TAT. This is an EGO forum. Keep that in mind when you suggest for others to switch to a competitor. We don't want EGO shutting this down. Plus the snow Joe ones seem like crap to me.

2016-12-18T23:38:33+00:00

13,128 Points

I'm well aware of the fact that this is an EGO forum, and if the Snow Joe is crap, don't buy it. All I want is for people to get a snowblower that works and keeps working, and if EGO doesn't have it, then give me a reason to get it from EGO. I'm sorry, I like EGO quite a bit, and so do many of the people on this forum, but I'm fair minded and honest, and I will not hold myself back just because I'm here. If you get the same e-mail feed that I do, then you have seen one post after another after another about the snowblower having problems, and that gets me a bit concerned for people who buy it.

2016-12-18T23:38:56+00:00

4,108 Points

Lol saying you should try snow Joe on an ego forum is like me repetitively saying i keep my gas non branded snow blower on hand due to these reliability issues. If ego deletes or blocks a thread, that would show a lack off faith in their own product. They're better off working on whatever minor issue is causing this and prove all the neigh Sayers wrong.

2016-12-18T23:46:06+00:00

13,128 Points

Besides, EGO uses this forum to see what we the customers have to say about their products, and when people like you and I start saying that the snowblower has problems and start coming up with backup plans or whatever preparing for the EGO snowblower to fail, EGO will know very quickly that there is a problem, and so far this forum has given EGO the advantage of knowing peoples' responses in detail to their products better than companies without such a forum. Additionally, sometimes people on this forum can help EGO engineers find problems with the products and solve them, giving EGO an edge that no other company to my knowledge has. It would be EGO's disadvantage to do anything to interfere with this forum.

2016-12-18T23:49:45+00:00

65,000 Points

I guess. I just worry about this forum being shut down if those types of suggestions happen often enough. I agree that we need to be brutally honest to keep EGO in check.

2016-12-18T23:52:40+00:00

65,000 Points

TaT, Of course I've gotten all 120 emails today. Been a busy day.

2016-12-18T23:56:00+00:00

13,128 Points

I understand on both counts. My thought is that if I were to hold back, I'd be defeating the point of being on the forum and its one of its purposes for existing. I know you understand all of what I'm saying and I understand your worry, but EGO gets probably similar forum feed to their e-mails as do I, you, Blue Angel, SCDC and many others. They'd probably understand people's responses to the snowblower... well, I see that we as engineers have a project: improving this snowblower so there won't be any more posts about EGO snowblower problems.

2016-12-19T12:14:40+00:00

Jomi

126 Points

I tried to see if it will start again today. But it did not.. if there was already a defective batch or recall needed, why did they not take all the defective ones off the shelf? The hassel of putting everything back in the box and taking back to the store is really tough, and it would be worse to think that there are defective products still out there in shelves.
Do the units that people exchanged already go back to EGO?or does it get back to shelf?

2016-12-19T12:34:38+00:00

65,000 Points

Jomi. There hasn't been a recall. This is a brand new product. We are the first ones to see this issue

2016-12-19T12:56:32+00:00

4,108 Points

Also don't worry about the origami packaging just bring it all together to HD if that's what you end up doing they could care less if it's packaged up nicely or not. Just don't forget the receipt!

2018-01-20T01:40:26+00:00

J McFadden

140 Points

I had a similar issue and contacted EGO Customer Service. They asked to describe the issue I was having and asked me to check if the auger would rotate freely. After checking it and finding that it was frozen they indicared that mine was defective Upon sending an email with a picture of my sales receipt they confirmed that I was within the 5 year warranty period (just over 1 year old) and that they'd send me a replacement unit via UPS within 5-10 business days. less the batteries and charger (I can use the existing ones).
They then asked for the serial numbers on my existing snowblower , batteries and charger and my name, address and contact information in order to register the unit and then asked that I call back once the new unit has arrived to record the new serial number. They indicated that my existing defective unit be recycled and wouldn't need to be returned to them.
The whole process took less than 20 minutes. This was the most pleasant and professional experience I have ever had with a defective product and would definitely recommend EGO products to family and friends.

(Edited)

2018-01-20T01:44:59+00:00

szwoopp, Champion

105,650 Points

Thanks for posting J. It is always good to hear a good experience and instills confidence in continuing to invest in this platform.

2018-08-17T16:21:21+00:00

Ajish Madhavan

60 Points

I had the exact sameexperience. Stopped working. Called them, they asked me to email the sales receipt and then sent me a new one. Didnt take the old one back. Amazing customer service experience. Only bad part is, I have the non working one occupying space in the garage. Not sure what to do with it> Dont want to pay to get it recycled.

2018-08-18T23:23:01+00:00

Paul Christenson

7,586 Points

Well, if your local school system has a tech program...you could donate it your school's electronic repair program

Otherwise...you could salvage the drive belt, the rear scraper and the paddles as replacement parts for your new snow blower

3 years ago

Blue Angel, Champion

179,968 Points

Home Depot is not going to put a defective product back on the shelf. If you tell them the reason you're returning it is because it's not working, I'm pretty sure it goes back to Ego and HD gets a credit.

2016-12-19T17:00:20+00:00