I had the same issue about 1 hr ago...had only used mine 1 time before...I check the front and everything was clear and it would rotate freely. I have a second set of batteries for other EGO items I purchased but nothing. It's dead. I thought I could smell something burnt.
I am returning to Home Depot after shoveling my sidewalk and driveway
Home Depot is not going to put a defective product back on the shelf. If you tell them the reason you're returning it is because it's not working, I'm pretty sure it goes back to Ego and HD gets a credit.