My snowblower wont turn on

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  • Problem
  • Updated 11 months ago
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Tried to start the snowblower today and it just started for a split second and went dead. I had used this 4 times earlier . The battery is fully charged.
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Jomi

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  • frustrated

Posted 3 years ago

  • 4
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Darrell Birck

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I had the same issue about 1 hr ago...had only used mine 1 time before...I check the front and everything was clear and it would rotate freely.  I have a second set of batteries for other EGO items I purchased but nothing.  It's dead.  I thought I could smell something burnt.

I am returning to Home Depot after shoveling my sidewalk and driveway
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Deleted

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Also don't worry about the origami packaging just bring it all together to HD if that's what you end up doing they could care less if it's packaged up nicely or not. Just don't forget the receipt!
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J McFadden

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I had a similar issue and contacted EGO Customer Service. They asked to describe the issue I was having and asked me to check if the auger would rotate freely. After checking it and finding that it was frozen they indicared that mine was defective Upon sending an email with a picture of my sales receipt they confirmed that I was within the 5 year warranty period (just over 1 year old) and that they'd send me a replacement unit via UPS within 5-10 business days. less the batteries and charger (I can use the existing ones).
They then asked for the serial numbers on my existing snowblower , batteries and charger and my name, address and contact information in order to register the unit and then asked that I call back once the new unit has arrived to record the new serial number. They indicated that my existing defective unit be recycled and wouldn't need to be returned to them.
The whole process took less than 20 minutes. This was the most pleasant and professional experience I have ever had with a defective product and would definitely recommend EGO products to family and friends.
(Edited)
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szwoopp, Champion

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Thanks for posting J.  It is always good to hear a good experience and instills confidence in continuing to invest in this platform.
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Ajish Madhavan

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I had the exact sameexperience. Stopped working. Called them, they asked me to email the sales receipt and then sent me a new one. Didnt take the old one back. Amazing customer service experience. Only bad part is, I have the non working one occupying space in the garage. Not sure what to do with it> Dont want to pay to get it recycled.
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Paul Christenson

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Well, if your local school system has a tech program...you could donate it your school's electronic repair program

Otherwise...you could salvage the drive belt, the rear scraper and the paddles as replacement parts for your new snow blower
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Blue Angel, Champion

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Home Depot is not going to put a defective product back on the shelf. If you tell them the reason you're returning it is because it's not working, I'm pretty sure it goes back to Ego and HD gets a credit.
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TheAtomTwister

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That's what's supposed to happen, and I'd be surprised if customers keep something like "It doesn't work!" to themselves.

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