My mower will just stop working after moving only a couple of feet!

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  • Updated 4 years ago
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I think it is related to the handle lock. I called Customer service and was told to bring it to Home Depot tool repair. my local H.D. told me it would be ready in 4 - 5 weeks!! This is crap!! I've had the mower 1 year, the warranty is 5 years but who can let the lawn go for 4 weeks?!
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Todd

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Posted 4 years ago

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Blue Angel, Champion

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Agreed... that's not even a possibility unless some sort of loaner is involved.
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Gary Walton

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Time for repair is excessive
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Heather Christie

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Same thing happened to me today then it wouldn't turn on at all. My HD said 6-8 weeks!
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SCDC, Champion

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That seems a bit long.  I would call Customer Service, or if it is within the 90 days, get it exchanged.
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David Cline

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We've had a light dusting of snow here in N Georgia by the third week of November... that would NOT be an acceptable solution for me!
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SCDC, Champion

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Quit talking about snow down south.  You are stoking the snow blower people.  :-).  We can move southern snow with an edger.  

Back on subject, 4 to 6 weeks is really to long of a wait for any lawn tool repair.  These are tools that we need on demand.  I don't really wish H.D. would offer some sort of extended warranty that offers instant exchange.  Not with a new one, but out of a supply of working returns/refurbs.  I would pay for that.
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Todd

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I emailed Customer Service. A new mower is on the way!!
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SCDC, Champion

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And people wonder why we rave about how this company takes care of customers.  Nicely done.
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Ken, Champion

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Agreed!

If the problem was the clamps, those can be held in place with some duct tape until Ego has more replacements in stock to mail out for an easy self-repair. If it was something else in the safety mechanism, if it's within the 90-day return window I'm going to take it back for an exchange. That's why these retailers have these policies.

But for everything else, Ego and Home Depot need to seriously improve the speed of warranty repairs. If I can take a gas mower in for repair and have it back in a few days, Ego and Home Depot should be able to match that for a product that has a whole lot fewer moving parts to worry about.
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Eric From

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So far I am very happy with lawnmower but I think ego should give a disount coupon with mower purchase so you have incentive to try trimmers,blowers etc that you already or give some kind of trade in credit of rival tools traded in.
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SCDC, Champion

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I agree about giving multiple tool discounts.  I don't know how it could be handled, as EGO probably isn't staffed to handle tracking purchases and sending coupons.  It's a great idea though and I like it.  Like, Save $10.00 on your second EGO purchase, $15.00 on your third and $20.00 on your forth.  Nothing huge, but added up can pay for almost half of a hedge trimmer (no battery).

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