My mower continues to shut off mid mow

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  • Problem
  • Updated 3 years ago
  • Solved
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I have had the EGO Power+ mower for about 1 year now and love it. The mower makes yard work simple and uncomplicated. Until this past weekend, I have had no trouble with the tool. 

When mowing the lawn on Saturday, the mower would shut off mid mow. It mainly seemed to be related to any bump or slight hill in my yard. With that said, the mower stopped several times on flat ground. After a bit of research on the internet, I found that the automatic mower shut-off / handle clips could be the issue. I looked the clips over and found that each was tight. I found the closing a readjusting the handle and clips would buy me a few feet of flat ground to mow. At the first turn or bump, the mower would shut off again. 

Has anyone had a similar issue? I have found a similar post on here with no resolution listed. I have left a message with EGO customer service yet have not received a reply. I would appreciate any help that could be offered. 

Thank you, 

Matt 
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Matt Sutor

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Posted 3 years ago

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Blue Angel, Champion

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Official Response
Matt, I'm under the impression that the revised design clips available through Customer Service will resolve that issue.

I'm pretty sure my 20" mower clips are getting weak as well. I have been mowing my small yard for almost two years now with the Ego and loving it, but I do notice the handle sliding in and out slightly and every now and then one of the clips will come loose and the mower will stop mid-cut.
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Jennifer VandeWater, Community Manager

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Matt, were you able to reach customer service or determine what might be causing the issue?  Please let us know here.
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Jennifer VandeWater, Community Manager

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Matt, we're really sorry to hear about this terrible service and at least are happy to hear you are off and running with a replacement mower.  This is a serious issue that we are looking into.  We are going to contact you via email to get your contact information so that we can track down this Home Depot and find out how this repair wasn't correct the first time.