My fast charger just sits at red...

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  • Updated 3 years ago
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I have 2 regular chargers and 1 fast charger. When I try to use my fast charger it just sounds like it's going to work and then it just sits with the red light on. The other chargers seem to work but the fast charger is the one that's supposed to be the one I can quickly rely on especially since I have the mower, blower, trimmer and weed eater to run. Other than the issue of the fast charger not working I love the products! What do I do about this?
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Rob McGoldrick

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Posted 3 years ago

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3 years ago
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Larry

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When did you purchase the fast charger and did you register it on EGO so you would be covered under the EGO warranty?
2016-08-10T21:16:46+00:00
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Rob McGoldrick

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The beginning of summer, it came with the self propelled mower. I did register it. I'll check with them, it should be covered though, fingers crossed!
2016-08-12T15:19:25+00:00
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Rob McGoldrick

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They're covering it under the warranty. Thanks!
3 years ago
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Ken, Champion

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Official Response
If the other chargers and batteries work fine, then the problem is the fast charger is defective. Make sure you've registered the charger at the Ego website (you'll need the serial number on the charger and your receipt), then call Ego customer service and they'll arrange to ship a replacement charger to you:

1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
2016-08-12T15:19:01+00:00
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Rob McGoldrick

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Done! Called, told them the issue and they're sending a replacement. Thanks for the info!
2016-08-12T16:55:20+00:00
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Ken, Champion

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I'm glad they got it resolved for you so quickly!
2016-08-14T16:46:39+00:00
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joe

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I'm just got help from Jorge. Registering your stuff speeds up the warranty claims!! Described the "red light of death" condition on the Rapid Charger, and BOOM!, new charger on the way. Thanks, Jorge!! Great products AND service, EGO!
3 years ago
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Rob McGoldrick

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Yes, it's definitely just the charger, all the other batteries are good with the regular charger.

Calling them first thing tomorrow morning, thanks!

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