My Ego snowblower will not start

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  • Updated 3 days ago
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After a night of wonderful November winter weather, I went to go pull out my snowblower for the first time this season, only to find the batteries not even responding to the unit. The batteries have been kept indoors all off-season, and are both fully charged and showing the green all clear light. But when I put them into the blower, it does nothing; doesn't even show the green light saying "hey I have power! Turn me on!" I made sure the batteries are seated properly about ten times, made sure there is no corrosion on the connections. It just flat out refuses to work. Any suggestions?
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Carrie Lawrence

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Posted 3 weeks ago

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Tae Cooke

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Just used mine today for the first time this season.

Can you turn the headlights on? If not, check the batteries, but probably an internal electronics failure :(
When you say "fully charged", did you just charge them, or have they been dormant all summer? If the latter, they are in hibernation. Recharge them and try again.
Do you have other tools you can test the batteries with?

Verify that you are pressing the green button before pulling the bale lever. (hopefully obvious, but covering all bases)
Does that lever make a "click" when you do?
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szwoopp, Champion

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Tae is on point

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Tae Cooke

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I forgot about the side rails.
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W. Bruce Cooper

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Unfortunately, for the snow blower, this has been a problem for several years.  The first snow blower I bought did not work straight out of the box.  The replacement I received worked for a season or so, but then in the middle of winter, stopped.  It was replaced under the warranty as well.  The third snow blower I received has performed well, but I am nervous that it is going to just stop at some point like the prior two that I had.  I wish EGO would let us all know the problem has been fixed for good.  I love my mower, my backpack blower, my chainsaw, and the snow blower (when it works).  You can look back at this issue in the history for more information.
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szwoopp, Champion

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I think there may have been an issue with the overload sensor/system resulting in a permanent shut down instead of just a temporary one as designed.  Bad sensor or circuit I guess.  Ego fixed or replaced blowers with that problem free under warranty.  Not sure what more you can ask for.  I got mine fixed at HD in about 10 days.  Part shipped to HD by Ego and repaired in store by HD.

Hopefully Carrie just forgot the start sequence - which has happened to many.  If not Ego will address the issue and get it fixed.
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Michael G

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My interpretation is buyers want to have the product run out of the box and through at least warranty w/o issues. When you buy something no matter how many times it gets replaced for free is time you can't use it. Mowers and snow blowers are probably the most missed products when in for repair.
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szwoopp, Champion

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I think everyone is in agreement that working products with zero breakdowns are best.
But when there is a breakdown a free repair/replacement is provided. 
Companies work to improve their products and reduce problems.  If successful companies grow.  If problems persist sales fall.  
Time lost sucks, but what other option is there.
If anyone knows of a brand that makes perfect tools that never breaks down, please let me know ;  )
(Edited)
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Michael G

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Rene - well you asked, before EGO I had a Honda Harmony for around 12 years without a single issue. I had a Toro snowblower for about the same time again without a issue. I have probably around $2K in my EGO tools. I was hoping their repair service would be much more improved by now and was also wishing a for wider availability of user replacement parts for us DIY’rs.
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John Pearson

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I just started my EGO SnowBlower (SNT2102, two 5Ah batteries, 1 year old) up today and had the same problem Carrie reported.  I knew the batteries were good as have been using them continuously and recently on other EGO devices.  On my third try of re-seating the batteries they settled all the way down, and it worked.  Not sure what did the trick.
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Martha Rietveld

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I have the same problem.  Batteries are charged.  I just put them in my Ego Lawn Mower and that started right away.  I am on hold with customer service now.  I will try to re-seat the batteries while I wait.  thanks.
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jim hughes

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Died after the first use. Have tried everything. Batteries charged, arms in place, safety switch depressed, lever pulled. No lights, no motor. Returbeing to HD I guess.
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Diane Ambrose

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A rock got stuck in the snow blower.  Stopped immediately.  Fully charged the battery.  But it won't start and no lights work.  Have tried putting the batteries in again but no joy.  Was on hold for about 15 minutes waiting for a call back now.  Have checked that the belt is fine and property seated.  Is there a reset switch we might need to press or fuse to replace.  We have really loved our snow blower until now it has just chugged along and we have recommended it to our friends.

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szwoopp, Champion

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There is no reset switch that can be pushed by the user to restart the blower.  There is an overload shut off that will reset with time or may need to be replaced if completely blown.
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jim hughes

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If this overload device is triggered, does it prevent even the green light from coming on?

Where is it located?

Here in Minneapolis we really can't mess around with 6 weeks turnaround on a snowblower in winter; we look for ways to make emergency repairs ourselves.
(Edited)
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Martha Rietveld

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I took mine to Home Depot and the service person said that if it won't start it is either the starter or the motor.  There aren't very many parts to this machine.  I love mine, too, but do not like that I have to have it in the shop during the snowy season.  I hope it is a quick fix.
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W. Bruce Cooper

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Dear EGO Company,
What are your statistics on the snow blower?  How many have been sold and what % have had the issue of no longer starting?  I am on my third snow blower now and all these comments make me feel like it is bound to die one of these days.  I would feel better if I knew how often this problem comes up.
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szwoopp, Champion

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Keep in mind that people generally come to this board because they are having a problem and are looking for help.  Thus the rate of failure is greatly skewed when looking at this board.  Still highly rated on HD website
EGO 21 in. 56-Volt Lithium-ion Single-Stage Cordless Electric Snow Blower with Two 7.5Ah Batteries and Charger Included is rated 4.4 out of 5 by 1771.
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W. Bruce Cooper

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Thanks for the perspective.  Yes, most of the reviews are very favorable.  
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Diane Ambrose

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Despite our problem.  I still rate the snow blower highly at this point.  We got a call back in a reasonable time.  It would be better if there was a reset switch but still our problem should  get solved.