My EGO mower stalls

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My EGO were starts OK, but then stalls when I try to cut the grass.  It is new (only a few months old) and it has been cleaned of grass.  What's going on?  How do I troubleshoot?
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David

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Posted 5 years ago

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Al

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If you have clamps that hold the handle bar in the upper position, sometimes they pop out slightly and cause the mower to stall.  This happens when you attempt to turn and lift upward on the handle bar.  This is the only flaw that I know of.  happens to me until I got use to it
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Steve Valdes

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I have had this problem happen on occasion and it has been due to the battery needing to be re-installed. I also have been having the clamp issues regularly and have requested replacements but they are not available yet.
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Terry

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I resolved my popping loose clamp issues with a piece of velcro fastener around each one.
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Wayne Beck

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Seems like a quality issue
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Wayne Beck

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May not be related but sharing the blade works wonders. The factory blade isn't very sharp.
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Jennifer VandeWater, Community Manager

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Hi David, were you able to resolve your issue?  Can you tell us what you did?  If not, our customer service team is here to help.  Please give us a call at 1-855-346-5656 and we'll help with more troubleshooting.  We can reached Monday through Friday from 8:30AM - 8:00PM EST (Saturdays and Sundays from 10:00AM - 6:00PM EST).
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Keith Thomson

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I have been having the same problem following a season of zero issues—no matter which fully-charged battery I put in. The rails are secure, there's nothing in the mower deck. It's as if the shut-off mechanism is sensing some impediment that isn't really there. I called the number Jennifer gave, but was on hold for more than ten minutes, told repeatedly to come to this page, so...
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SCDC, Champion

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Hi Keith,

Lets start with the following:

Turn the mower on its side and spin the blade, does it spin freely?  Notice anything odd when you spin it, like bearing noise or anything?

Do the LED lights work with the battery plugged in?

(for me the first give away are the headlights.  If they won't come on, then the problem goes straight to the electrical part and not the motor)

Thanks,

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Keith Thomson

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Blade spins freely. No odd noises.

Lights work.

Now what?
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Jennifer VandeWater, Community Manager

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Hi Keith, we just sent you an email to reach out to directly to help resolve this.  We look forward to hearing from you.  Check your email for one from support@egopowerplus.com.
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Keith Thomson

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Ended up having to take it to shop, AABCO in Birmingham, AL. Faulty overheat sensor = initial diagnosis. Is Ego set up to overnight parts to repair places?
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Kelvin Govey

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I have a couple of issue with my EGO... Everything has been working wonderfully for well over a year now, until the battery started to wear...  The plastic clip that holds the battery in place has worn down and now pops up every time I power on.  I now have Duck tape holding down the battery. This was was working for a while, but recently I have had trouble getting the mower to power up altogether. Sometimes it powers on, but as soon as it hits the grass it stalls.  I cleaned out all the grass debris, this hasn't made any difference. Apart from the worn down plastic clip the battery seems to be working fine. 
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Blue Angel, Champion

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Kelvin, it sounds like you might need some service on that mower of yours. Send Customer Service an email at:

support@egopowerplus.com

Include your contact information, a description of the issue you're having, and make sure your tools and accessories are all registered:

http://egopowerplus.com/pages/registe...

Someone from the Customer Service team will get back to you ASAP. They can run through some simple troubleshooting steps to help determine the cause of your issues and help you get them fixed.
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SCDC, Champion

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You will have to call customer service.  They will have to take it from here.
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Andrew Kent

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Mine is also brand new, only used it 3 times. Stalls CONSTANTLY on uneven lawn when trying to cut to a level 2. Anyone else had this issue? EXTREMELY frustrating.
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Keith Thomson

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I took mine in to the shop. They suspect a faulty heat sensor is the issue. Would fit the facts: Mower runs for a few minutes out of the garage, then the stalling commences. The shop will need to communicate with Ego to diagnose and repair, which could take some time. What you get for being an early adopter, I guess. Will try to update.
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Troy Hough

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mine could be doing this exact same thing.  have not had an issue with a year of use.  but could be that the grass has been damp and long/thick...
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Keith Thomson

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Ego is replacing the whole mower. Not sure why. Was between the shop and the company
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Troy Hough

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what was the replacement procedure?  send you a new one first?  where does it ship from?  how do they get the original back?
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Keith Thomson

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I took the mower to the local place that handles the warranty. They called Ego, Ego said they'd swap it out for a new one: Whatever the problem is—sensor, logic board—unfortunately they've had it quite a bit.
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Lori

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Ugh - I got my mower last year and it worked great first season - absolutely LOVED IT.  This year I've had the same problem - stall out after mowing for 5 mins.  Brought it to a shop - they have had it for almost a month and supposedly, they are replacing battery today.  

I suspect that I will get it back and will have the same problem - and will be back at step 1.  Over a month without a working lawnmower, having to pay people $50 a mow to keep the lawn in shape.  This mower isn't worth it.  I think I'm going back to gas powered.
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Keith Thomson

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Lori, I don't think it's a battery issue, or at least mine wasn't. Same problem with both of my batteries. I hope your shop fixes whatever is wrong or gets it replaced. It's discouraging, but so it goes with early adapting.
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Lori

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Agreed - I don't think its a battery issue either.  Its a bummer because I can't find repair shops in the area that know how to fix the mower.  And if this happens often, it won't be worth the aggravation or the extra cost to pay someone to mow my lawn while it sits in a shop for weeks.  At this point, I have to either get the mower back in the next week or go out and buy another mower.  

I wouldn't recommend this product to anyone as it sounds like this may be a common problem - $500 for a mower that lasts a year and then takes months to fix isn't a value.  They need to figure out how to fix this problem and equip the repair shops they recommend to address the issue quickly.

I'll be updating the product reviews I have posted on 3rd party sites to reflect this.
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Denise C

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Hi Lori, thank you for your comments. I have located your account and see that we originally referred you to a couple different services centers back on May 20th; however, our service center process has since changed and we would really like the opportunity to give you the most optimal customer service experience that we strive for. Susan, whom you originally spoke with when you called, will be giving you a call back to assist you directly.
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Rodney

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My EGO worked perfectly last summer.  But I've had stalls this summer.  But once I pressed the key and drew back the starter lever, it started again and I was able to continue mowing.  I did exchange the battery and charger, but my first time using them (had been on charger for about 5 days), it took about 20 times to restart (after mowing 75% of my small lawn) and continue mowing a couple of rows before the new battery showed the yellow light. 

Its been on the charger for more than 30 minutes....
Mission accomplished.  I cleaned the undercarriage, sprayed  lubricant  to cut down on grass accumulation, sharpened the blades and re-secured one of the un-engaged handle clamps and mowed the remaining three rows without a stall!
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Navid Rashidi

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Mine is brand new out of the box, literally. charged the battery until all LED lights were green as recommended, however setting the mower on 2 and bellow results in immediate stall...to make matters worse grass is not heavy at all, 
i am not sure if it is overload issue or what

i have the battery charging overnight and will write a follow up tomorrow, 
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Rodney

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Make sure that those green side handle clips are engaged, all the way.  When mine became loose, I lost power too.  I may secure them with duct tape if it keeps happening.
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Todd

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It's sad that duct tape has to be involved in any way!
(Edited)
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Allen Nott

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I cant move an inch before it stalls. Thought it was the clamps but lno i don't think so.... I was worried about this when I bought it. Much easier to get a gas mower serviced.
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Eric From

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My green key comes out and my mower keeps working. I only need to push key down on initial start and stays running until I let go off crossbar. I loop my green key around handle and have not had any problems yet
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Blue Angel, Champion

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Allen, send an email to

support@egopowerplus.com

Be sure to have your tools registered before hand, and give them the details of your situation. Include your contact information and they will get back to you ASAP.
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Craig

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This sounds like a common problem.  I too had no problems the first mowing season.  The second season I have had several instances of the mower just suddenly stopping for no apparent reason with a solid yellow light (no struggling or flashing yellow light first).  I have to remove the battery completely and reinsert to get it to run again.  It is not a problem with the handle since it is locked in position.  Seems like a bad overload sensor to me but I will contact support.
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Shakur Bisiolu

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I bought my Ego lawn mower last year and it has been great until this week when I attempted to cut my lawn and the mower will start but stop immediately I pushed it forward. I have checked all the possible reasons in the discussion to no avail. I believe the handle might be shutting off as I push the mower forward. What can I do?
This lawn sucks.  It has systemic electronic issues.  Poorly designed, handle clip, which must be engaged are cheaply constructed.   My brother bought it brand new and it never worked properly.  Gave to because he though as an engineer I could fix it.  I subverted the switch in the handle, did not fix problem.  I believe it is a faulty sensor or an issue on the logic board.  DO NOT BUY THIS MOWER!
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Ken, Champion

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I agree with David. I seriously question the judgment of someone who buys an expensive product "brand new" that "never worked properly," yet they don't take advantage of either the five-year warranty or 90-day in-store exchange policy. Your brother's mower would have been exchanged for a new unit in a matter of minutes at the store.
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Jacob

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Because he is an engineer. Duh
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David Cage

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i have a 2 year old 56v mower suddenly dies when I first try to mow...it starts....runs...but as soon as I put it on even short grass....it cuts off. The headlights work even after it shuts off....I turned it over, nothing blocking and I can easily spin the blade in both directions with no strange sounds....any suggestions?
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SCDC, Champion

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sounds like the ole' handle clip problem.  Open the handle clips (one on each side).  push the handle in and pull all the way out, then reclamp.  Try again.
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Blue Angel, Champion

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Also, if it still shuts down after making sure the handle is clipped in good, try pulling it through the grass instead of pushing.  If pulling it works OK but it shuts down when pushing it, that's a sure sign the handle clips are the problem.

In that case a quick call to Ego Customer Service will get you fixed up!

Let us know what happens.
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Aaron Schwartz

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I have never had any problems with my mower, but now every time I push it into the grass, it dies. Battery is fully chargedand stays on even when the mower dies. Idk what to do.

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