My EGO 56V leaf blower, which I adore, failed after 6 months. then my problems really began.

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My EGO 56V leaf blower, which I adore, failed after 6 months. I called home depot and got numerous different answers about warranty procedures. One person said just bring in the blower and not the accessories, yet when I brought it in, the guy behind the desk said they needed everything, batteries and charger. Crap. Now my problem is that I have 3 batteries and two chargers, because I have a chain saw too and hate having a dead battery in the middle of my jobs. He now says to bring all my stuff in to the store. then they want 100$ to send it in to repair it in case its not under warranty. Crap. the blower only costs $100 by itself so why am I bothering?? I'm actually kind of pissed at this point. It seemed like a good product and good warranty until it failed and the warranty stuff is useless. GRRRR
 Henry
hfletcher@orthogroup.com
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Henry Fletcher

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Henry, we're so sorry to hear about all of your troubles.  Our customer service team is here to help.  We can get this sorted out for you.  Please give us a call at 1-855-346-5656 and we'll do what is necessary to get you up and running.
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Henry Fletcher

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I called the "customer service" line 2 days ago. The recording said they would call me back within 24 hours, so  I left a message asking for a return call. No call ever came. GRRRR-GRRRR
916-548-8030
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Jennifer VandeWater, Community Manager

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Susan from our customer service will call you today.  Please accept our apologies for the missed return call.  That's unlike us but accidents do happen.  We'll be in touch.
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Henry Fletcher

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Thanks, I love the product, the blower failure and then the subsequent customer service issues with Home depot and the lack of a callback from EGO is frustrating.

I do like this site and the responsiveness is very good. :)
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Henry Fletcher

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OK-It turns out my issues were with Home Depot and their lack of customer service skills and training. EGO customer service is very good (overlooking a single failure to return a call) They have returned my email with a phone call within 20 minutes, and replaced my blower.

MY enthusiasm for their products is repaired. Thank-you Susan and Jennifer of EGO.
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Big E

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I hear you, I had a brand new Ego blower which I loved, but the battery died after 3 months and just to replace the battery cost almost as much as buying new charger battery and blower, Ego needs to replace equipment failer if it happens that soon, otherwise they will lose a lot of customers, that is why I am going to give the Echo a try, because the have a 5 year warrant involved on there new line of products.
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Jennifer VandeWater, Community Manager

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Big E, you would have been covered under the 3 year warranty for the battery.  We're not sure why you had to replace the battery at your own cost.  We definitely replace or repair equipment, at no cost to you, when there's a failure within the warranty period.  When in doubt, please always contact us so that we can take care of you.

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