Mower and whipper snipper will only run for 2 seconds before cutting out and the battery flashes orange. Any ideas of why this is so?
I'm not sure what a whipper snipper is, but if the battery isn't working in either tool I would guess the battery is bad. Call Ego customer service for a replacement under warranty: 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
Hey everyone! Just wanted to chime in on my very same experience. I kind of ran into the fix unintentionally. So I have my 21” Ego mower wit the 7.5Ah battery that I bought Aug 2017 and it worked great for our new lawn. Used it all the way up until December 2017 and cleaned it up for the winter storage. I liked it so much that I bought the string trimmer November 2017 and then the hedge trimmers April 2018. But the time came for me to start mowing he grass April 2018 and the mower cut my winter grown 12” grass with no issues. This week May 2018 I started to cut my grass and the mower showed a yellow light and then died out. I figured it was the battery not completely charged. So I put the 7.5 battery back on the charger and all of the lights lit up green. I let it stay on the charger long enough for me to cut my front yard with one of the smaller 2.5 batteries. The mower worked perfectly as expected. I then removed the 7.5 battery from the charger to start cutting my large back yard and the mower showed the yellow light again and died out. I figured It may have been from me not snapping the battery all the way down. I took the battery out of the mower and put it back in making sure I heard the snap. I tried starting the mower again and yet the yellow light appears. Now I’m thinking it’s the battery. I press the fuel indicator button and the light showed green but then was flashing yellow. I tried the 7.5 battery in the string trimmer and it did the same thing. So I got my manuals out and couldn’t find anything about the issue I was having. I decided to call customer support. They were busy and I left my call back number. I did some troubleshooting online and a couple things I found said that the battery and/or mower needed to cool down. I decided to do more edging with my trimmer and hand pruned a couple of bushes, all of about 30-40mins. The whole while I had the battery out of the mower. So I decided to try my 7.5 battery again in the mower and it worked perfectly. I started and stopped a few times to pick up sticks and rehydrate and all but the mower continued to perform like it never had a problem. I’ll see how it does next week.