I have had my ego 21 inch self propelled mower for 14 months. I went mow a week ago and it will not start. Head light operates. Self propelled works. I have moved handles up, down, forward and back. Still nothing. I have 3 different batteries, and tried them all. Still no start. I have made sure that all the safety actuators are clicking. Still nothing. I have e mailed customer service, never received a call or e mail. Checked my account this evening and they closed the case, without explanation. What's up with that? I'm not impressed, so far. I need to cut my lawns, and I'm dead in the water.