my ego 21 inch self propelled mower

  • 1
  • Problem
  • Updated 4 months ago
  • In Progress
I have had my ego 21 inch self propelled mower for 14 months. I went mow a week ago and it will not start. Head light operates. Self propelled works. I have moved handles up, down, forward and back. Still nothing. I have 3 different batteries, and tried them all. Still no start. I have made sure that all the safety actuators are clicking. Still nothing. I have e mailed customer service, never received a call or e mail. Checked my account this evening and they closed the case, without explanation. What's up with that? I'm not impressed, so far. I need to cut my lawns, and I'm dead in the water.
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peter

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  • frustrated

Posted 4 months ago

  • 1
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szwoopp, Champion

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Official Response
Give Ego customer service a call.  Call first thing in the morning if you can to minimize any hold time.
They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

one other thing to try
remove battery and see if the blade rotates freely when moved by hand.