My brand new snowblower won't start

  • 3
  • Problem
  • Updated 9 months ago
  • Solved
My new snowblower arrived yesterday. I'm glad I decided to test it before the first snow because I found it was dead. The batteries were charged and installed, but nothing worked - not even the light. I tested one of the batteries in my older Ego leaf blower, and it worked like a champ, so I know it was not the batteries. I am frustrated that the Ego customer service number did not start answering calls until 10 minutes after the official 8:30 am published start time. When it did answer, it kicked me into hold, and then terminated the call after 20 minutes. I'm not sure if there was a simple fix to my snowblower problem because I could not get through when I tried again. I guess I'll never know because I decided to return the unit to my local Home Depot. Thankfully I bought it from HomeDepot.com, so the return went well. Ego, like other companies, needs to do a better job dedicating enough resources to customer help lines if they want to be successful.
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Dan Lambesis

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Posted 3 years ago

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Ken, Champion

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Official Response
I would imagine Ego's customer service department, like every other company this week, is short-staffed because of the holiday.

That said, if I had problems right out of the box I doubt I would have even called Ego. I would have returned it immediately for a replacement. I have my complaints about Home Depot, but one thing they get right is handling returns and exchanges.