My brand new ego self propelled not cutting grass

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: CS

Photo of Tom

Tom

  • 78 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of David Cline

David Cline

  • 37,182 Points 20k badge 2x thumb
Official Response
That's a horrible idea. Just terrible.

Does the blade not spin at all? Do the headlights and self-propel work? If so then it sounds like a safety mechanism. Make sure the handle is fully extended and locked, and press and hold the safety key before and while pulling the blade bar in.

If the blade spins up on a driveway does it shut off when trying to cutting grass? If so raise the cutting height and sharpen the blade.

If none of that helps, try calling Ego in the morning on a weekday when call volume is lower than peak evening and weekend times.
Photo of Amber F.

Amber F., Official EGO Rep

  • 68,274 Points 50k badge 2x thumb
So sorry to see this, Tom! Please let us know if any of David's tips help, or if you reached out to Customer Service.

This conversation is no longer open for comments or replies.